BPO - Customer Support Specialist
BPO - Customer Support Specialist
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$ $ 13000 - 18000
1 Vacancy
Job Description
We listen and we dont judge. If you live by these words youll be perfect as our Customer Support Specialist. Okay maybe you judge a little. As long as you can keep it confidential youll fit right in!
In this role youll be the first point of contact for our customers. But youre not just answering calls; youre streamlining connections. Think of it as being the Monica Geller of our friend group but in a customer service setting.
Sound like something youd do Apply today!
How You Spend Your Eight Hours
- Be the first point of contact. Promptly answer all customer phone calls within two to three rings providing excellent service in both English and Spanish. Route incoming leads to estimators via text and email to ensure seamless followup.
- Stay on top of incoming requests. Monitor Outlook for web bid requests and efficiently route these leads to estimators via email.
- Keep us organized. Accurately input all incoming leads into the companys software for effective tracking reporting and followup.
- Focus on customer experience. Reach out to residential customers upon job completion to confirm satisfaction encourage positive Google reviews and gather valuable feedback.
- Resolve issues proactively. Collaborate with the general manager to address any complaints or negative feedback ensuring a swift and professional resolution.
- Support marketing initiatives. Assist the marketing coordinator with various projects to enhance brand visibility and company growth as needed.
What You Must Possess
- Fluency in English and Spanish both spoken and written
- Friendliness and professionalism
- Ability to handle customer needs effectively
- Ability to use Microsoft Outlook data entry software and CRM software
- Ability to manage time prioritize tasks and stay on top of details
- Proactive attitude in resolving issues and finding positive outcomes
- Dedication to delivering great service and building strong relationships
- Willingness to collaborate and support colleagues across departments
What You Shall Receive
- HMO coverage starts on Day 1 including free coverage for two dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- Nontaxable allowances
- Pay increases performance bonuses birthday gifts and many more
What You Should Consider
- Fulltime position
- Monday to Friday night shift
- Hybrid work setup with onsite training
Why Join Our Company
You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor 99% of the current and previous employees recommend Unity Communications to their friends and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
Employment Type
Full Time
