Technical Support Engineer - Field
Technical Support Engineer - Field
Posted on :
05-02-2025
Employer Active
1 Vacancy
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Job Description
We are currently seeking a Technical Support Engineer Field to become part of our team in the IT Services industry. The ideal candidate will possess at least 2 years of experience in system troubleshooting installation and configuration network support printer configuration antivirus management access control and exceptional customer service skills.
Responsibilities:
Providing onsite technical support and troubleshooting for systems and networks
Identifying and resolving system issues diagnosing standard software issues and reporting hardware issues to OEM/Vendors
Handling troubleshooting installation reinstallation and configuration of systems printers and scanners
Configuring desktop and laptop according to standardization policies
Installing and configuring inscope client software/applications
Coordinating with vendors for access control and technical support
Troubleshooting and configuring email clients
Supporting local area network issues (LAN) and DHCP client
Installing antivirus software and ensuring virus definition auto updates
Installing approved patches onto desktops/laptops
Configuring Print Queues for Servers/Users/Groups and setting appropriate rights and permissions for accessing printers
Managing vendors and coordinating with 3rd parties for IT Assets and vendor issues
Logging and coordinating escalated calls with vendors and tracking them until resolution
Assisting with maintenance for nontechnical failures of AV components
Managing voice lines and coordinating with EPABX vendor for technical issues
Providing handson support for networkrelated issues at different sites and coordinating with GOC team for networkrelated issues
Publishing and sharing monthly service reports
Engaging in support and understanding of new tools and technologies related to endpoint management
Requirements
Proven work experience as a Desktop Support Engineer Technical Support Engineer or similar role in the field
Handson experience with Windows/Linux/Mac OS environments for at least 2 years
Working knowledge of office automation products and computer peripherals such as printers and scanners
Familiarity with network security practices and antivirus programs
Ability to perform remote troubleshooting and provide clear instructions
Customeroriented attitude
BSc in Computer Science or relevant field
Must have a twowheeler and driving license for field calls.
Benefits
Health insurance coverage for employees and their families
Longterm benefit savings plan with employer matching contributions
Opportunities for professional development and advancement within the organization
Conduct project kick off, design sessions for converting the High-Level Design (HLD) to a Low Level Design (LLD) matching customer technical and business requirements in the areas of Virtualization and Hyper-converged Incentive structure will be discussed during the course of evaluation Infrastructure (HCI) Successfully implement the agreed LLD in the stipulated timeframe Create and submit documentation to secure sign off from the customer on the implemented project Acquire additional skills and certifications in similar or other technologies that are aligned to the vision of Power Bridge Design, setup and maintain the Customer Centre of Excellence (CoE) Assist Pre-Sales team (if Required) on vetting the solution to ensure all the solution components are proposed or covered to deliver the project as per the requirement of the customer Suggest Pre-Sales team in regards to designing solutions that are optimized technically and commercially Upskilling the teammates in your area of expertise to build the team Meet deadlines, and adapt to a fast-paced and dynamic environment. Bachelor's degree in a relevant technical field such as computer science, information technology or engineering. Additional certifications or advanced degrees are a plus. Minimum of 6+ years of Proven experience in the skillset mentioned. Professional certifications like VCP, MCSE, ITIL etc is a must Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team. Exceptional communication and interpersonal skills, with the ability to build strong client relationships and effectively communicate technical concepts to non-technical stakeholders. The customer-centric mindset with a focus on delivering exceptional service and exceeding client expectations. Strong problem-solving and decision-making abilities, with a track record of resolving complex customer issues. Knowledge of project management methodologies and best practices.
Education
Bachelor's degree
Employment Type
Full Time
Key Skills
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