- Plans prepares and documents service visits. As a Field Service Engineer at Miltenyi Biotec you are in charge of your own calendar and planning.
- Confirms instrument fault / diagnosis ensures correct spare parts and tools are available prioritizes schedules and confirms appointment with customers.
- Performs instrument installation qualification preventative maintenance repair and upgrades. Performs intervention following available documentation / SOP qualifies instruments following available documentation / SOP reviews all activities with customers to ensure satisfaction.
- Manages own spare part car stock and measurement tools. Orders spare parts and maintenance kits performs goods receipt and return to ensure correct stock inventory performs periodical stock control inventory ensures all calibrated measurement tools are within specifications.
- Connects and works in close cooperation with customers sales teams technical support field applications support to ensure customer satisfaction and achieve business objectives. Constantly aligns with internal teams ensures actions and customer communications serve the business objectives.
- Main territory is Belgium with occasional travel to The Netherlands (you ideally live in the area of Antwerp /Gent)
Qualifications :
- Technical background and affinity and a degree in a relevant field (engineering electrical engineering or related).
- Experience in biotech instrumentation field service repair fluid control systems and system level electrical/mechanical troubleshooting. Flow cytometry and/or laser experience would be an added bonus though not essential
- Excellent computer networking troubleshooting and communication skills.
- 4 days at customer sites per week and 1 admin day. The job requires daily travel to customer sites located mainly in Belgium and the South of The Netherlands. Occasional other travel may be requested.
- Willingness to provide ad hoc support in the weekend (to a very selected group of high priority customers only via our standby support line) in cases patient outcome depends on it.
- Fluent in English (Dutch and/or French is a plus) and Driving license required.
Additional Information :
What we offer
- A modern workplace and exciting opportunities in the development of technologies with a secure future
- Crossborder intercultural cooperation and short communication channels
- A collegial corporate culture and flexible working hours enable time management on your terms
- Personalized employee development program: specialist and personal training courses provided by our training university
- Diverse corporate benefits about employee health and staff events
Contact us
If you have the skills and qualifications for this position please use the link to send us your details (application letter curriculum vitae references and certificates). Please give us some idea of when you can start and the kind of salary you are looking for outlining the reasons you have made this application.
Remote Work :
Yes
Employment Type :
Fulltime