Customer Service Associate 5548
Customer Service Associate 5548
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Customer Service Associate
Location: Springdale AR 72764 (Onsite)
Duration: 3 months (possible extension or hire)
Schedule:
- Training: Monday Friday 8:00 AM 5:00 PM
- Regular Shift: Sunday Thursday 8:00 AM 5:00 PM (may include Saturday/Sunday shifts as needed)
The Customer Service Associate (CSA) is the primary liaison between carriers customers and sales teams ensuring seamless communication and support for assigned accounts. The role involves understanding customer needs organizational processes and procedures while collaborating with the sales team to provide exceptional service.
Key Responsibilities Customer Relationship Management- Act as the main point of contact between the supply chain and assigned external customers.
- Analyze and resolve customer inquiries and issues promptly via email and other communication channels.
- Develop and maintain positive relationships with customers by understanding their needs processes and organizational structure.
- Utilize multiple dispatch systems (TES LME Four Kites OTR) and external scheduling platforms (Retailix Retail Link UNFI One Network) to address and resolve business unit challenges.
- Stay informed about internal policies procedures and software applications as well as external customers processes and systems.
- Use available resources to identify costeffective and efficient solutions for customer and business needs.
- Identify and implement innovative solutions to address issues impacting delivery processes or customer relationships.
- Ensure accurate and timely delivery of products while maintaining a positive representation of the company.
- Bachelors degree or equivalent experience in transportation or logistics.
- 1 3 years of professional experience in transportation or logistics (beyond general customer service).
- Technical Skills: Proficiency in MS Office applications and managing high email volumes (up to or exceeding 300 emails daily).
- Communication Skills: Strong written oral and interpersonal abilities.
- Conflict Management: Effective problemsolving and negotiation skills with a focus on positive outcomes.
- Multitasking: Ability to manage multiple priorities with attention to detail and efficiency.
- Attitude: Positive proactive and solutionsoriented approach to challenges.
Employment Type
Full Time
