Telephone Operator Royal Service
Telephone Operator Royal Service
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Salary Not Disclosed
1 Vacancy
Job Description
What you will be doing:
- Ensure that guest calls are received promptly and dispatched to the appropriate individuals/departments
- Respond to general hotel questions from outside callers and guests
- Complete knowledge of the phone operating system including trouble shooting
- Flexible schedule including mornings evenings weekends and holidays
- Knowledge of emergency procedures including calls for Emergency Services and use of our Emergency extension
- Ensure that guests needs are responded to promptly and that all guests are acknowledged however busy and whatever time of day.
- Communicate hotel features services and daily activities to guests
- Resolve guest complaints ensuring guest satisfaction with proper follow up and documentation
- Log dispatch and clear tickets within Royal Service Management system
- Facilitate order taking for InRoom Dining queries
- Suggestively upsell and offer recommendations on menu choices
- Effectively communicate with Inroom Dining team and kitchen to ensure prompt delivery
- During peak or scheduled times assist with guest registration at Front Desk and Reservation creation in support of Reservations department
- Build guest loyalty through personalized service
- Coordinate guest room billing
- Respond to all guest requests in person via email and via phone
- Assist with other tasks as required and where necessary to ensure optimum service to guests
Qualifications :
Your experience and skills include:
- High school graduate or equivalent vocational training certificate
- Previous experience in Guest Relations an asset
- Computer literate in Microsoft Office applications
- Very comfortable working with different applications and systems
- Knowledge of Opera Property Management system an asset
- Fluency in English both verbal and nonverbal
- Ability to:
- perform job functions with attention to detail speed and accuracy
- prioritize and organize
- be a clear thinker remaining calm and resolving problems using good judgement
- work cohesively with coworkers as part of a team
- work with minimal supervision
- maintain confidentiality of guest information and pertinent hotel data
Physical abilities:
- Exert physical effort in transporting 30 pounds) approximately 100 feet.
- Endure various physical movements throughout the work areas.
- Reach 12 feet.
- Remain in stationary position (both standing and sitting) for 68 hours throughout work shift.
- Walking bending kneeling use of ramps and stairs.
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.
Additional Information :
Whats in it for you:
- Paid time off
- Medical Dental and Vision Insurance 401K
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academy designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities such as Planet 21
- Career development opportunities with national and international promotion opportunities
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
