NCDOR - Technical Writer- Expert
NCDOR - Technical Writer- Expert
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Salary Not Disclosed
1 Vacancy
Job Description
Job posting:
This position will support the IT Business Transformation Analyst in the design and development of policies procedures and overarching training for Information Technology staff. The primary focus of this position will be on the Software Development Life Cycle and the adaption of the ITIL v3 Service Lifecycles five stages and included service management processes. In addition to developing new training materials the position will be responsible for maintaining the integrity of existing training and updates as needed. Position will be responsible for developing elearning modules. The selected candidate(s) will work directly with IT staff to understand their needs and develop training materials for their use and for the onboarding of new IT staff.
Skillset:
Strong writing skills and technical knowledge
Ability to communicate effectively both verbally and in writing to convey information to a varied audience both technical and nontechnical
Working knowledge of the structure and content of the English language including the meaning and spelling of words rules of composition and grammar
Ability to assess resources for accuracy and the ability to extract relevant data from large quantities of information
Strong analysis skills to analyze information and use logic to address workrelated issues and problems
Strong understanding of the implications of new information for both current and future problemsolving and decisionmaking
Strong time management skills
Basic knowledge of and ability to grasp technology related terminology and concepts
Experience developing policies procedures and training
Experience using workplace elearning tools
Experience using Microsoft Word
Preferences:
ITIL knowledge or certification
Experience using Articulate to develop workplace elearning
Experience with training design and development
The preferred candidate will have 7 years of experience.
Employment Type
Full Time
