Arabic Customer Support
Arabic Customer Support
Posted on :
20-01-2025
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1 Vacancy
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Job Description
We are looking for Arabic native speakers or fluent (C2) with a good command in English (B2) to work as a Customer Support Specialist in call center environment in Lisbon Portugal:
- Ability to assist users with PreSales General Inquiries and technical support issues via phone/email/chat/social/social messaging channels (as assigned).
- Ability to adapt the brands voice and tone for interactions on both private (phone/email/chat/messaging channels) and public (social forums ecommerce reviews) channels.
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented Respond to inbound customer requests document relevant case information.
Requirements
- Native or Proficient Arabic (C1 C2) and fluent English (minimum level B2).
- Excellent communication skills coupled with empathy and team spirit.
- Previous experience in Customer Service or a tourism/travel representative is a plus.
- For nonEU residents it is mandatory to have a valid work permit.
Benefits
- Opportunity to professionally grow in the project
- Competitive wages (14 monthly payments per year)
- Performance bonus
- Meal Allowance
- Health insurance with a dental plan (after 6 months contract)
- Relocation package shared accommodation help setting up tax and bank account documentation and reimbursement of your flight ticket.
- Opportunity to participate in numerous activities such as our parade opening annual awards get together and much more.
- Work with a diverse environment with people from over 15 nationalities
- Benefit from our modern amenities many discounts in local businesses company parties and events and much more!
- We promote intercompany mobility to work at any of our sites around the world.
- New and modern offices located in Lisbon.
Employment Type
Full Time
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