Administrative Coordinator
Administrative Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide customer service support (Membership and Billing webbased tools) to external Agent and Group customers received from the help desk phone line.
- Additionally conduct special assignments as requested analyze membership reports and resolve external customer membership issues.
- Two years of customer service experience required; help desk experience preferred.
- Organizational skills and ability to prioritize; must be able to coordinate multiple activities with varying timelines and have effective verbal written communication and interpersonal skills required.
- Effective analytical (attention to detail) and problemsolving skills to identify evaluate and recommend application/system solutions required.
- Selfstarter ability to work independently or in a team environment and consistently produce high quality results required.
- Ability to make decisions within scope of responsibility where operational guidelines/procedures are nonexistent required.
- Proficient with PC applications and systems (e.g. Outlook Word Excel Teams etc.) required.
- Working knowledge of the Client selfservicing applications and operating systems considered a plus (eMVP eBilling Secured Services Members Edge GroupCRM).
- Minimum of 13 years of healthcare (membership & billing specific) experience preferred.
- High School Graduate or GED equivalent required.
- Two years college preferred.
Employment Type
Full Time
