Associate - Product Adoption
Associate - Product Adoption
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Job Description
Responsibilities
Drive the customer onboarding experience by providing tailored solutions and best practices that create immediate value.
Deliver engaging and effective product training for IT admins and end users empowering them to maximize adoption and achieve success.
Proactively address customer challenges and collaborate across teams to ensure a seamless onboarding experience.
Qualifications :
What Were Looking For
- Customercentric mindset: passion for simplifying complexities and delivering measurable value.
- Willing to work on shifts
Technical Expertise:
ITIL certification or equivalent knowledge of service management.
Networking fundamentals (TCP/IP DNS DHCP VPN firewalls).
Familiarity with APIs and identity providers like Active Directory.
ProblemSolving Skills: Thrive in resolving challenges effectively.
Strong Communication: Ability to explain technical concepts to nontechnical audiences
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
