Product Adoption and Enablement Lead

Were not yesterdays IT department were Digital Technology. The world around us keeps changing and so do we. Were redefining what it means to be IT with a mindset centered on transformation experience AIdriven automation innovation and growth. Were all about delivering delightful secure customer and employee experiences that accelerate ServiceNows journey to become the defining enterprise software company of the 21st century. And we love cocreating using and highlighting our own products to do it. Ultimately we strive to make the world work better for our employees and customerswhen you work in ServiceNow Digital Technology you work for them.

This role is an integral part of Now on Nows Product Adoption and Customer Success strategy. You will influence companywide highly visible partnerships with Digital Technology Product Engineering and Customer Outcomes organizations driving high product maturity and customer success engagements for all Now on Now efforts.

Join a dynamic team driving innovation at the heart of ServiceNows strategic priorities. This role focuses on aligning product adoption and success with the companys revenue priorities and the commercial viability of Digital Technology innovations. We are looking for a highly experienced strategic thinker visionary and influential facilitator with a deep understanding of ServiceNows products and a passion for leveraging the companys products and platform to enhance collaboration and productivity. You will inspire strategy roadmaps planning and flawless revenue impact delivery.

Roles and Responsibilities:

• Strategic Leadership
  • Execute the strategy for Now on Nows product adoption
  • Alignment with Customer Success and the companys broader revenue goals and objectives.
  • Lead efforts to identify prioritize and implement initiatives that maximize internal adoption of ServiceNow tools leveraging data and user feedback to drive continuous improvement.
  • Influence the content strategy to align with company priorities
  • Be the champion for the ServiceNow platform
• Collaboration and Stakeholder Management
  • Be allin on Customer Zero: Engage as a fully vested ServiceNow platform and product team member. When working crossfunctionally represent ServiceNows best interests while building strong relationships across multiple stakeholder groups serving as an ambassador of our product within the company and driving customer success through our Now on Now program.
  • Collaborate closely with crossfunctional teams including product development marketing sales and operations to align efforts and ensure a unified approach to market entry and expansion.
• Training and enablement
  • Develop and implement training programs to enhance user adoption and proficiency.
  • Foster a culture of continuous learning and improvement.
  • Develop forwardlooking product learning paths
  • Upskill the speakers crossfunctionally
  • Own and drive the skills campaign for Now on Now

Qualifications :

• 12 years of experience with application development customer zero enablement and strategic engagements preferably 35 years in a SaaS environment
• Indepth knowledge of ServiceNows suite of products and platform
• Demonstrated success in developing and executing strategies that have driven product adoption
• Strong experience building and driving skills enablement programs
• Organizational Change Management (OCM) experience is a must
• Strong understanding of collaboration and productivity best practices.
• Strategic thinker with the ability to align initiatives with business objectives.
• Excellent communication and interpersonal skills with the ability to collaborate effectively
• with crossfunctional teams.
• Demonstrate the ability to think strategically and identify opportunities to continuously innovate
• Excellent communication & stakeholder management ability
• Excellent negotiation and persuasion skills and experience interacting with both business and technology individuals at all levels including the Csuite
• Highly selfmotivated resultsdriven teamoriented and able to work crossfunctionally
• Selfstarter and quick learner with the ability to operate with little guidance
• Certifications related to ServiceNow products are a plus

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Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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