Technical Support Specialist I
Technical Support Specialist I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position: Technical Support Specialist I
Location: Brecksville OH
Job Description
Summary
- This position requires a technically trained and selfmotivated individual who can quickly and successfully identify and resolve a high degree of technical and analytical problems through telephone diagnostics.
- Performs and directs highlevel online and remote diagnostics (possibly with the assistance of an experienced technician within the department) required to maintain customer satisfaction.
- Interfaces with Technical Support leadership as required.
- Solicits information from other departments relative to Customer Support/Satisfaction.
- Responsible for the sale of consumable items and noncontract technical services.
- Analyse new and existing product trends affecting Customer Support/Satisfaction.
- Participates in procedural planning as required.
- Generates reports as required.
- Provides technical input and solutions relative to field service training sales and customer requirements.
- Prepares documentation to support diagnostic needs.
- Performs other miscellaneous duties as assigned.
Job Qualifications
- Minimum twoyear degree or equivalent course experience in computer science/equipment or electronics.
- Two to three years experience in field service/support. Minimum of 1 year telephone diagnostic/troubleshooting experience preferred.
- Proven oral/written communication and interpersonal skills.
- Previous technical sales experience.
- Knowledge of LAN/Ethernet required.
- Proficient keyboarding skills.
- Strong background in hardware software terminal emulation and SCSI devices.
- Proven strength in UNIX or Windows based operating system.
- Capable of troubleshooting to resolution most problems with products supported.
- Must be selfmotivated to keep current with technology.
Employment Type
Full Time
