EMEA Success Hub Delivery Senior Specialist
EMEA Success Hub Delivery Senior Specialist
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Job Description
What you get to do in this role:
As a member of ServiceNows Global Learning & Development organization and specifically the School of Customer Excellence the EMEA Success Hub Delivery Senior Specialist is responsible for onboarding earlycareer Customer Success (CS) Guides in one of our regional Success Centers (Dublin Costa Rica Bangalore).
As a Success Hub Delivery Senior Specialist you are responsible for delivering live primarily inperson onboarding and training. Our Customer Success Guides based in the Success Centers are focused on helping customers onboard successfully and guiding them to value as a ServiceNow customer. These earlyincareer hires require guidance coaching and skillbuilding and your role as a Success Hub Senior Specialist is focused on ensuring they have the necessary skills knowledge and tools to excel in their roles. This role is highly collaborative and involves working with key stakeholders across Global Learning and Development Customer Excellence Group subject matter experts in the field and others to both refine and deliver the content these Success Guides will need to be successful.
Responsibilities include but are not limited to:
- Be a lead delivery instructor of onboarding curriculum for new hire Customer Success Guides covering product knowledge customer success techniques industry insights customer value realisation and the broader customer journey.
- Use various training methods like presentations roleplaying and handson activities to onboarding curriculum in Instructor led training settings.
- Leverage expertise and empathy to be a credible facilitator and coach for new hire sellers and sales leaders.
- Provide ongoing coaching and support to new hires to reinforce learning and address individual needs.
- Leverage surveys to gather feedback from Customer Success Guides leadership and the rest of the School of Customer Excellence to continuously improve and evolve onboarding content.
- Partner with Global Learning and Development colleagues to maintain onboarding documentation manuals and resources for ongoing reference.
Qualifications :
Qualifications
The ideal candidate thrives in a fastpaced environment is an exceptional communicator can distill substantial amounts of information into simple concepts and can build effective working relationships crossfunctionally. Most importantly this person is a highly skilled facilitator engaging and has a passion for supporting earlyincareer staff members.
To be successful in this role you have:
- 4 years experience in enablement as a trainer or leader of enablement programs.
- Experience developing and deploying global enablement programs atscale
- Strong facilitation skills both in person and virtually.
- Understanding of and/or experience delivering enablement to customer success roles
- Understanding of adult learning principles enablement design and development processes with a focus on Customer Successspecific programs and outcomes.
- Effective communication critical thinking and interpersonal skills
- Ability to maintain an elevated level of productivity in a fastpaced team environment while managing multiple competing priorities.
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
