Customer Service Specialist
Customer Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Were looking for a dynamic resultsoriented new member who will strive to meet our customers needs and make each and every one of them feel valued. You will manage our customers order requests from our distribution centers alongside a team of dedicated and professional bilingual specialists.
Heres an overview of your daily tasks:
- Analyze customer orders and accounts to propose the optimal solution to save time and money;
- Process customer orders received by phone email fax and online orders for the Canadian and US markets;
- Manage inventory transactions and logistics requests using various systems and software tools;
- Respond to inquiries from our customers and sales team on product availability and recommend alternatives and solutions based on their needs;
- Follow up with our customers on outstanding orders that have not been collected;
- Work with the sales and marketing team to coordinate product delivery dates to our customers.
A day in the life:
As a Customer Service Specialist your day begins by making yourself available for incoming calls. Typically telephone calls from our dealer network account for up to 20% of a typical working day. The remaining requests are tickets submitted by email to our team for processing on a firstcome firstserved basis. The further into your day you get the more you collaborate with your internal partners: Transport Distribution Production and Sales (to name but a few). This helps to increase your knowledge of our internal processes our products and ultimately to prepare you for future professional growth within the company. Quiet moments during the day are used to have a coffee but above all to use our knowledge of ERP and the Microsoft suite to improve our internal and external processes!
Qualifications :
- Strong customer service skills with a passion for service and making every customer contact ones own ;
- Excellent problemsolving skills positive attitude and attention to detail;
- Excellent bilingualism (French and English) both spoken and written (English is required to service our customers in the U.S.);
- Ability to multitask coordinate prioritize and follow through within deadlines;
- Proficiency in Microsoft Office Excel and Word;
- Selfmotivation initiative and ability to learn quickly;
- Knowledge of systems and software for inventory transactions and logistics (e.g. Microsoft Dynamics AX) an asset.
Additional Information :
We thank all applicants for their interest; however only those whose applications are considered will be contacted.
The use of the masculine gender has been adopted for ease of reading and is not intended to be discriminatory.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
