WFM Real Time Analyst
WFM Real Time Analyst
Posted on :
08-02-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Role: WFM Real Time Analyst
Location: Essen Germany
Employment type: Contract
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Monitor and track billable hour projections alerting management to potential risks.
- Communicate effectively with relevant teams and stakeholders.
- Coordinate and implement ad hoc events and training plans based on client needs.
- Ensure timely delivery and analysis of shrinkage adherence and attendance reports.
- Develop strategies to improve operations based on trends and performance data.
- Drive continuous improvement in operational efficiency.
- Maintain detailed documentation and perform analysis to guide future strategies.
REQUIREMENTS
- Native or fluent in English (C1 level) with strong proficiency in both written and spoken communication.
- Minimum 2 years experience in a call center with at least 1 year in workforce management.
- Familiarity with workforce management processes (staffing scheduling service level analysis metrics).
- Proficient in common office software and productivity tools (e.g. spreadsheets word processing presentations).
- Knowledge of local labor laws and regulations related to workforce management (preferred).
- Strong decisionmaking problemsolving and resource allocation skills.
OFFER
- Relocation assistance is available
- Working Schedule; Rotating Late/Night shifts (3pm11pm or 11pm7am)
- Private health insurance after probation period
- Working as part of a dynamic and multicultural team
- Regular fruit deliveries for a healthy lifestyle and free drinks
- Employee wellness schemes to include partnerships with fitness centers restaurants and beauty care
To apply for this position and to explore many other exciting opportunities visit and apply through our career page:
- Gross Salary
- EU Citizenship or Valid Working permit in Germany (No student visa or work permit expiring in less than 2 months)
- Workforce management experience (Preferable in Contact center) (1 year). Rotating Late/Night shift (3pm11pm or 11pm7am) two weekends off per month. Essen addres: PaulKlingerStrae 1315
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
