Real-Time Analyst
Real-Time Analyst
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Job Description
Introduction
Gear Inc. is seeking RealTime Analyst positions for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager
Responsibility
Monitors realtime work volume and schedule conformance via internal tool to efficiently utilize staffing resources;
Coordinates and manages sameday and/or shortterm offline event scheduling for moderation agents while maintaining acceptable performance of the center;
Analyses trends such as volume AHT latency utilization shrinkages and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results;
Participates in Help Desk internal and external communications to relay how issues are impacting the centers performance;
Effectively communicate center performance and information by providing reports and updates regarding recent current and future business productivity;
Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.
Key skills and experience
University Degree ideally in a relevant degree such as data analyst or similar;
Minimum of 1 year of proven experience in a relevant position;
Proficient in English communication;
Demonstrated ability to create and analyze quality reports;
Advanced knowledge in real time management analysis with strong decision making skills;
Content Moderation familiarity is a plus;
Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner;
Intermediate knowledge in performing root cause analysis;
Highly proficient in using MS Excel;
Impeccable attention to detail;
Personal traits and selfmanagement skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Benefits
1. Salary and Benefits
Attractive salary and bonus;
Insurance covered by the company after the probation;
- Premium Healthcare and Mental Health Care service for you 100% covered by the company;
- Extra bonus per personal events (Wedding Funeral Hospitalization Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check;
Fantastic internal events;
Paid leave (12 days/year).
2. Working Environment
We work 40 hours per week;
International fun and professional working environment;
Modern hardware provided by the company (laptop monitor etc.)
Free drinks (coffee tea etc.);
English working environment;
Training and career development opportunities
Working Location: Hai Ba Trung Ha Noi.
Employment Type
Full Time
