Reservations Agent II Full-time Summer Season May to October

What you will be doing:

• Using professional and serviceoriented sales techniques book Food & Beverage outlets reservations and guestrooms to maximize hotel revenue and the guest experience for both internal and external guests through email telephone and facetoface encounters
• Promote coordinate and sell resort and family activities as advertised within the hotel for both internal and external guests
• Assist guests with their entire resort experience including transportation suggestions activities and local attractions
• Utilize appropriate software programs to create and execute group tour and individual bookings for all market segments
• Prepare professional written correspondence for distribution to guests travel agents booking agents  and others as required 
• Prepare rooming list reports and other related reports as requested by Hotel departments .
• Conduct Food and Beverage administrative tasks: bookings preparation of F&B contracts prearrival calls for F&B guests and coordinating F&B group reservations
• Record all details on reservations and correctly flag action items; follow up with other departments to ensure delivery of Hotels promised services.  Conduct periodic checks to ensure accuracy of reservation information in Hotel Reservation information systems
• Keep abreast to hotel communications to ensure that all information provided for guests is accurate and up to date
• Coordinate the prearrival portion of transient guest packages. Confirm details with the guests communicate with third party vendors ensure all aspects are professionally handled with both the guest and operation needs in mind.  Conduct prearrival calls for nonpackaged hotel guests as required.
• Assist Reservations Team Leader in training new Restaurant Manager users
• Assist the Reservations department with all market segment reservations 
• Assist the F&B Sales Manager as directed with promotions planning and organization of special events festive season activities and tracking of other sales initiatives
• Assist Group Coordinator and/or Tour Coordinator with group convention and tour bookings for both rooms and Food and Beverage
• Perform other duties as assigned

Qualifications :

Your experience and skills include:

• High School Diploma with oneyear recent experience as a Reservation Agent in a luxury hotel or
• Equivalent education training experience in a luxury travel environment
• A typing speed of 45 words per minute
• Comprehensive knowledge of the Fairmont Empress guest services Room products F&B products i.e. menu content special features and current operational parameters
• Comprehensive and current knowledge of local attractions events restaurants and transportation
• Fluent English language skills; both written and verbal. Ability to communicate in a professional business manner both verbally and in writing
• Commitment to provide excellent service and exceed guests expectations with a history of providing exceptional guest service
• Demonstrated ability to work well individually and as a part of a team
• Demonstrated ability to work well with minimal supervision
• Ability to effectively problem solve and make decisions in a personable and confident manner
• Ability to manage and execute multiple tasks within strict deadlines

Additional Information :

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Your team and working environment: Welcome to Canadas Castle on the Coast. The Empress Hotel sits proudly at the centre of culture and history in Victoria British Columbia. This is the best of all worlds where contrast meets distinction opulence blends harmoniously with the understated and fabled history meshes with contemporary affairs. This awardwinning Victoria hotel and National Historic Site is an alluring blend of classic and contemporary vintage and cuttingedge: Where Modern meets Iconic. Come join our wonderful team of hospitality experts!

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.

Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit

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Remote Work :

No

Employment Type :

Fulltime