Sr Manager - Process Excellence
Sr Manager - Process Excellence
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Service Excellence Leaders in this role get to:
- Support Service Delivery in achieving client and employee satisfaction while earning maximum potential in both the top and bottomline through sustainable and repeatable actions following Sutherlands Model
- Lead projects and deliver QNI / CM Benefits for the programs assigned through DMAIC Lean Variation Based Management and/or other Quality tools or framework
- Drive Platinum Standard in Performance by improving performance thru bonus maximization productivity and efficiencies in the Business Vertical / Program assigned.
- Lead Transformation projects through digitization or process improvement in different business verticals or programs by working closely with program heads and cross functional leads
- Train and mentor Service Delivery and Functional groups on Lean Six Sigma Methodologies
- Provide direction to Performance Managers and Business Analysts to achieve internal and external goals
- Exemplify the companys core values: Integrity leadership people clients and entrepreneurial spirit
Qualifications :
- One year experience in managing data analytics
- Is able to create story from numbers or transform numbers into positive actionable recommendations
- Has experience in running and mentoring projects that deliver additional value
- Experience on MS Office (Excel practitioner)
- Lean Six Sigma Green Belt Certified a requirement (nonconditional)
- Black belt training or certification preferred not required
- Background in facilitating LSS Training
- COPC desired not required
- Clear communication skills
- Self starter
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
