District Business Operations Specialist

Operational expert who supports in increasing efficiency standardization and quality by collaborating with district stakeholders analyzing data and using their subject matter expertise.

Increase efficiency and consistency.
Increase customer and employee satisfaction.
Drive continual improvement opportunities.
Facilitate the deployment process.

Expeditors Core Competencies
This section lists the core businesscritical skills knowledge and behavior applicable to all Expeditors employees regardless of position and should not be edited. Note that these competencies are found in employees My Development Plan view and in the employees performance evaluation in the Professional Development Center.

Exceptional Customer Service:
Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).

Job Execution:
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Reliability:
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.

Collaboration:
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication:
Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to coworkers customers and service providers. Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.

Culture:
Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Personal Growth and Development:

Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.

Specialist District Business Operations Core Competencies
This section lists the core businesscritical skills knowledge and behavior applicable to this job and should not be edited:

Influential Contributes to the development of the Districts tactical business plan. Promotes lean thinking and is skilled in implementing change. Inspires others by challenging encouraging and guiding them through effective training and strong presentation skills. Is flexible and adapts to unexpected events.

Subject Matter Expert Has a deep understanding of operational processes. Can draw on their experience to solve problems and make recommendations. Able to explain complex concepts concisely while listening and understanding the needs of others.

Analytical Has the ability to problem solve using quantitative and qualitative analysis to understand process issues. Can map out processes and clearly identify areas for improvement and efficiency opportunities. Comfortable analyzing large sets of complex data.

Pursuit of Excellence Is strong willed and meets resistance as a challenge to overcome. Passionate about lean mindset and willing to continuously learn and evolve. Focused on improving customer service and employee experience.

Specialist District Business Operations Responsibilities
This section lists jobspecific responsibilities tasks & duties to be achieved in this job and may be edited to reflect the needs of the district:

Analyze Operational Performance Work alongside stakeholders to regularly review operational performance and identify opportunities to increase efficiency and standardization.

Review performance around data trends and information found in any relevant performance monitoring tools and reports.

Analyze Data Quality Work alongside District Stakeholders to regularly review the quality of our data.

Review performance around available data to assist the district stakeholders in driving Operational Excellence

Review Operational Processes Observe map and review operational processes within your District.

Routinely join operations daily huddles to support the team collaborate between products and build a culture of quality.

Support Process and Technology Deployments Ensure your District is an engaged participant in all relevant company deployments.

Serve as a subject matter expert when applicable to provide input and/or training to stakeholders in the district.

Communicate progress and success of deployments to the rest of the district.

Ensure the appropriate districtlevel stakeholders are present and engaged in active deployment meetings.

Serve as a liaison by providing your district with regular communication around deployment status and expectations.

Guide the district in the submission process for the feedback loop to ensure appropriate feedback is submitted properly.

Ongoing Execution of Deployed Processes & Technology Work with District Stakeholders to regularly review adoption and performance for deployed technologies.

Review usage of deployed tools with Product/Department leadership to ensure successful adoption.

Review usage of Digital Operations technologies with district stakeholders to ensure successful adoption.

Facilitate conversations about reinvesting capacity in other areas of operations as capacity is realized from adoption.

Support District/ Regional Projects Support local initiatives for your District or region that are focused on improving.

Align with Solutions and Operations to ensure both parties have what they need to be successful.

Support the Operational Performance Assessment Improve audit skills and identify areas your District can improve through mentor/mentee development.

Take an active role in the OPA through shadowing and learning from the Assessor while the audit is taking place.

Conduct Self Assessments Perform a selfassessment for your District to ensure adherence to process throughout the year and find opportunities for improvement.

Lead CAPA Program Monitor and support the CAPA process to ensure it is effective and brings the intended value to your District.

Conduct Management Review Meetings Routinely facilitate Management Review Meeting (MRM) for your Districts leadership team

Utilize the MRM documentation tools & standards to ensure global consistency in the way MRM info is logged.

Facilitate the Operational Process Standards Exception Process To ensure process exceptions are documented correctly to improve the quality and accuracy of assessment results.

Support Global Strategy Align with and advocate for the global initiatives at your District.

Attend monthly Global Business Operations meetings.

Reinforce CHQ Global Business Operations Updates

Facilitate Training Facilitate Global Business Operations training courses to every employee in your District.

Courses include Process Management Fundamentals Excellence at Every Desk and Quality at Expeditors

Provide deskside training as needed in the district to help employees with their daytoday processes.

Support District Tactical Business Plan Contribute to the creation and execution of your District Tactical Business Plan

Analyze District Excellence Work with management team to review performance within the four categories of District Excellence Employee Customer Finance and Operations.

Support Transition & Implementation for New Business Collaborate with T&I personnel and District stakeholders as needed to align new business with our companys Operational Performance Standards.

Promote Continuous Improvement Show the value of change by routinely taking the opportunity to advocate your role in your District.

Consistently discuss quality and efficiency by celebrating successes communicating best practices presenting in branch & department meetings and routinely sending updates to the district on progress and news from our Global Business Operations Network.

Qualifications :

• Expeditors Product and Service knowledge. More than 2 years of experience within operations preferred
• Developing leadership skills
• Selfmanagement and project management skills
• Proficient in process mapping execution of rootcause analysis and using problemsolving techniques
• Prior experience leading communication public speaking and training
• Effective interpersonal skills with ability to relate to employees at all levels
• Strong PC and analytical skills including experience with Microsoft Office. Power BI SharePoint and Visio Document
• Fluent in English 
• Fluent in Spanish 

Remote Work :

No

Employment Type :

Fulltime