Senior One Team Workflow Coordinator
Senior One Team Workflow Coordinator
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1 Vacancy
Job Description
Senior Workflow Coordinator
(Part of Deloitte Services internal operations team)
Are you the type of person who strives to make an impact; thrives in a fastpaced environment; enjoys working with people; and is passionate about customer service Then look no further the workflow coordinator position may be the perfect choice for you!
Work youll do
As a Workflow Coordinator you will be a critical part of a service team designed to support Deloittes internal professionals with requests ranging from administrative to hospitality and meeting support. You will manage execute or delegate these requests so its important that you have strong communication critical thinking and teamwork skills. The overall goal of the Workflow Coordinator is to ensure customer satisfaction by understanding our internal services and leveraging team members to support those needs with accuracy and expediency.
As a Workflow Coordinator at Deloitte your responsibilities will include:
- Serving as primary customer support assisting or facilitating requests which may include workspace/meeting space reservations meeting troubleshooting/prep questions facility/housekeeping issues administrative services (e.g. printing word processing) and other office services/daily inoffice support needs
- Managing and controlling the team mailbox/hotline/walkup Assessing requests providing triage securing all necessary details negotiating deadlines and partnering with team members and vendors throughout the lifecycle of the request to ensure its successful execution
- Adding value through skills such as critical thinking and anticipating needs with the purpose to enhance the overall customer experience
- Ensuring an excellent working knowledge of service offerings office space key office daily meetings and events leadership and key groups local amenities and building and Deloitte protocols and procedures
- Managing and fostering relationships with customers teams vendors and other key stakeholders through effective communications collaboration and engagement with the purpose of delivering a best in class experience
The team
At Deloitte the internal operations team (known as the One Team) provides a full range of hospitality and business services. We help our Deloitte professionals with daily office support needs meeting and event planning and execution and an array of other services related to office operations and facility management. Our team members work collaboratively and apply their specialized knowledge and skills to think proactively to provide a holistic customercentric experience for our Deloitte professionals clients and guests.
Qualifications
Required:
- Minimum of 3 years of related office support experience in a corporate serviceoriented environment
- High School Diploma
- Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future.
The ideal candidate will possess:
- Advanced experience in Microsoft Office applications
- Hospitality/corporate background with a focus on project coordination
- Excellent communication skills
- Confident professional presence and positive demeanor
- Strong technical skills including proficiency in Microsoft Office
- Strong written and verbal communication/interpersonal skills
- Excellent critical thinking decisionmaking and conflictresolution skills
- Effective problemsolving and negotiation skills
- Willingness to be cross trained in other office support service areas for backup support and assume additional responsibilities/projects when necessary and appropriate.
- Ability to work occasional overtime.
Remote Work :
Yes
Employment Type :
Parttime
Employment Type
Remote
