Customer Support German
Customer Support German
Posted on :
28-01-2025
Employer Active
1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit an German speakingCustomer Support for their office in Porto.
Position: Customer Support
Location: Porto Portugal
Employment type: Fulltime
Remuneration: Base salary
DUTIES AND RESPONSIBILITIES:
- Provide support to customers by phone email chat and social media channels
- Handle with all questions and inquiries about products and services
- Actively work on the optimisation of all processes related to customers
- Closely work with other together with otherdepartments for example Sales and Marketing
REQUIREMENTS:
- Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively identify apply and explain service withexpertise clarity and solve issues in the first contact with customers
- Ability to handle stressful situations
- Previous Contact Centre or Customer Service experience (preferable)
- Enthusiastic and skilled in technology applications (using a smartphone tablet or computer)
- Good and customerfriendly service
- Curious and persistent in solving issues
- Organized and can keep a cool head even in stressful situations
BENEFITS:
- Working schedule: Monday Friday 8AM7PM rotating shifts
- Modern officein a city centerwith open spaces easy to access with public transportation
- Comprehensive initial training and and guidance to make sure youre well prepared and comfortable at a new workplace
- Support from colleagues with coaching and mentoring opportunities
- Health and Wellbeing initiatives
- Monthly meal allowance and much more
Employment Type
Full Time
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