Incident Manager
Incident Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dedicated Incident and Problem Management Specialist to join our team. This role is crucial in managing and resolving highpriority incidents ensuring continuous improvement in service availability and driving process enhancements across a geographically dispersed operations team.
- Keep appropriate stakeholders up to date with the latest information on high priority incidents through timely and regular written and verbal communication. Trouble shoot application system and networking issues
- Marshal the appropriate resources to resolve critical incidents in the environment. Drive incidents to service restoration / resolution.
- Manage problem management queue to address underlying cause for incidents and drive continued improvement in service availability
- Drive continued improvement of incident management and problem management processes across geographically dispersed operations team
- Drive continuous improvement in system viability through problem identification and resolution
- Must be available via cell phone for necessary coverage offhours incidents as part of rotation schedule
- Monitor KPIs that indicate effectiveness of the incident / Problem management process
Qualifications :
Required Experience
- Bachelors Degree in Computer Science and Technology or similar or equivalent experience.
- 5 tears of incident management and escalation management experience.
- Strong communication skills (verbal and written)
- Experienced in project related to continuous improvement and process management
- Strong in stakeholder management
- Driven and passionate of IT service Delivery
- Strong analytical organizational and problem solving skills.
- Strong customer communication skills with the ability to communicate technical issues to nontechnical customers
- Ability to organize resource across different teams to drive resolution of system critical issues.
- Ability to apply technical analysis of application issues to solve customer reported problems.
- Ability to work well within a team to learn and share knowledge
Additional Information :
This is a permanent homebased role in Costa Rica. No relocation available.
Our benefits include: Medical life vision and dental insurance Asociacion Solidarista International Share Save Plan Flex Work/Work from home Paid time off Birthday day off Annual Performance Bonus Education Reimbursement Family Bonding Bereavement Leave Referral Program and more.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion color sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.
#LIRemote
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
