Digital Customer Engagement Manager 10 month contract
Digital Customer Engagement Manager 10 month contract
Posted on :
06-02-2025
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1 Vacancy
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Job Description
Job Title: Digital Customer Engagement Manager 10 month contract
Job Location: London UK
Job Location Type: Hybrid
Job Contract Type: Fulltime
Job Seniority Level: MidSenior level
Job Description
General Summary:
The Digital Marketing Manager will primarily contribute to the development and implementation of a MultiChannel marketing strategy for all brands associated within a therapeutic area in the target market. The incumbent will contribute to our key digital activities that allow Vertex to communicate the brand and portfolio messages to target audience in a customized way. The incumbent under guidance will contribute to building the multichannel approach from concept to completion to ensure that Vertex communicates more effectively via various channels and meets business objectives.
Key Duties And Responsibilities
HybridEligible Or OnSite Eligible
Flex Eligibility Status
In this HybridEligible role you can choose to be designated as:
Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race color sex gender identity or expression age religion national origin ancestry ethnicity disability veteran status genetic information sexual orientation marital status or any characteristic protected under applicable law. Vertex is an EVerify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager or contact Talent Acquisition at
General Summary:
The Digital Marketing Manager will primarily contribute to the development and implementation of a MultiChannel marketing strategy for all brands associated within a therapeutic area in the target market. The incumbent will contribute to our key digital activities that allow Vertex to communicate the brand and portfolio messages to target audience in a customized way. The incumbent under guidance will contribute to building the multichannel approach from concept to completion to ensure that Vertex communicates more effectively via various channels and meets business objectives.
Key Duties And Responsibilities
- Lead digital initiatives within target market working closely with the Sales Marketing and other operational teams
- Support commercial leads in optimizing campaigns with digital components
- Build understanding of customer preferences and drive suggestions for adapting campaign elements
- Be the first point of contact to provide support with digital channelrelated queries
- Lead all phases of digital production and User Acceptance Testing (UAT) of digital assets and campaigns (e.g. IVAs videos)
- Establish collaborative and productive professional relationships with key stakeholders including commercial leads International digital marketers IT teams as well as creative and digital production agencies
- Help establish and deliver the brand metrics and KPIs for digital components as well as set analytics priorities for digital tactics
- Provide feedback to commercial teams on digital brand execution sales experience with digital platforms and opportunities for optimization of user experience
- Oversee budget and digital agency execution of digital tactics
- Strategic thinker with demonstrated ability to execute ‘hands on’ while being innovative and flexible
- Excellent communication and presentation skills with proven ability to explain complex information to others
- Proven ability to meet deadlines on multiple projects
- Proven ability to work with external business partners and vendors
- Able to develop rapport and credibility with key stakeholders and comfortable leading without authority across functions and geographies
- Demonstrated ability to work independently and manage complex projects that require collaboration across functional and geographic areas
- Ability to work in a fastpaced evolving environment; focus on multitasking and selfprioritized workload
- Integrity and diversity mindset
- Bachelor’s Degree in marketing business scientific area or related experience required
- Requires experience in commercial pharma role (Marketing Sales Digital) and or pharma consultancy or the equivalent combination of education and experience
- Strong Digital execution experience in multichannel and/or omnichannel marketing
HybridEligible Or OnSite Eligible
Flex Eligibility Status
In this HybridEligible role you can choose to be designated as:
- Hybrid: work remotely up to two days per week; or select
- OnSite: work five days per week onsite with ad hoc flexibility.
Company Information
Vertex is a global biotechnology company that invests in scientific innovation.
Vertex is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race color sex gender identity or expression age religion national origin ancestry ethnicity disability veteran status genetic information sexual orientation marital status or any characteristic protected under applicable law. Vertex is an EVerify Employer in the United States. Vertex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.
Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager or contact Talent Acquisition at
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Employment Type
Full Time
Key Skills
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