Executive Lounge Host
Executive Lounge Host
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Salary Not Disclosed
1 Vacancy
Job Description
As an Executive Lounge Host you will play a pivotal role in providing exceptional guest service in our Executive Lounge. You will ensure that our VIP guests have an outstanding experience by offering personalized service maintaining a welcoming atmosphere and assisting with various lounge amenities. Your responsibilities will include but are not limited to:
- Greeting and welcoming VIP and Executivelevel guests upon arrival.
- Providing information about hotel services local attractions and transportation.
- Assisting with food and beverage service ensuring that all items are fresh stocked and presented to the highest standard.
- Handling guest inquiries and requests promptly ensuring their satisfaction at all times.
- Monitoring lounge cleanliness and coordinating with the housekeeping staff to maintain a pristine environment.
- Assisting with the setup and breakdown of lounge events or special services.
- Recording and responding to guest feedback to enhance service delivery.
- Managing guest checkins and checkouts ensuring a smooth and efficient process.
- Assisting with administrative duties such as guest reservations lounge inventory and billing processes.
Qualifications :
- Experience: Previous experience minimum 1 year in customer service or hospitality preferably in a luxury hotel or lounge setting.
- Communication Skills: Strong verbal and written communication skills; the ability to communicate effectively with highprofile guests and team members.
- Interpersonal Skills: Friendly approachable and professional demeanor; ability to handle guest requests and complaints with tact and courtesy.
- Attention to Detail: Excellent organizational skills with a keen eye for detail particularly in maintaining high service and presentation standards.
- Multitasking Ability: Capable of managing multiple tasks in a highpressure environment while maintaining calm and efficiency.
- Team Player: Ability to work well with others collaborate across departments and maintain a positive attitude.
- Flexibility: Willing to work flexible hours including weekends holidays and evenings as required by the needs of the lounge.
- Languages: Proficiency in English is required; knowledge of additional languages particularly those relevant to international guests is a plus.
Additional Information :
At Accor creating exceptional guest experiences is an obsession. Everything we do we do to ensure our guests Feel Welcome and Feel Valued. With over 4000 properties across 90 countries we are a true international brand.
Pullman Novotel and Ibis Hotels Sydney Olympic Park form part of the most unique Hotel precinct in NSW being home to major sporting music and entertainment events. We offer exceptional opportunities for career development across muchloved brands ranging from renowned fivestar luxury hotels to economy lodgings.
Interested Wed love to hear your story.
Remote Work :
No
Employment Type :
Casual
Employment Type
Casual
