Support Associate - Full-Time
Support Associate - Full-Time
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1 Vacancy
Job Description
Are you a team player with great communication skills Do you enjoy working in a dynamic environment If your answer is yes then read further!
Role background
Wolt is a Finnish technology company and were best known for our food delivery platform you can read more about our story below. We are just starting in North Macedonia lets share this journey together!
Were currently looking for FullTime Support Associates to join our Support team in Skopje! In our Support team there is no typical day and to be successful in Support Associate role you will need to be selfmotivated creative and have excellent interpersonal and relationshipbuilding skills to be able to support our customers restaurants and Courier Partners. Our operation is running seven days a week so this role also requires you to be able to work on weekends.
If the points below sound exciting we look forward to hearing from you!
Customer Obsessed: At Wolt our Support team knows that customer interactions serve a larger purpose than simply fixing problems; our mission is to provide customers with an out of this world and memorable experience every time.
Team Oriented: Work with a diverse team of fellow Support Associates and liaise with our other Operations and Product team members to communicate any problems bugs or other issues that may arise.
Communication: Fluidly and fluently communicate with our courier partners customers and merchants and adjust your tone to your audience.
Personal Touch: Were not afraid to play up the playfulness in our interactions so creativity is a must!
Attitude: Take ownership beyond the obvious.
What youll be doing
- Handling customer and courier support in live chat together with the team in shifts.
- Working in the office
- Developing our support function together with the team.
- Helping with other things that pop up like providing support for our restaurant partners.
Qualifications :
- You thrive under pressure
- You consider yourself to be an out of the box thinker
- You are a fast learner and attentive to both small details and the bigger picture
- Multitasking is your strong suit and youre prepared to manage multiple incoming interactions simultaneously and effortlessly determine which take priority
- Youre an expert when it comes to Skopjes food scene traffic patterns and the different areas of your city
- You have a cando attitude and are ready to roll up your sleeves and get to work in a fastpaced startup environment
- Fluent in Macedonian and able to work in English
Additional Information :
If you are excited about working in a high growth environment taking ownership and being part of an extremely high performing team wed love to hear from you!
We will be reviewing applications on an ongoing basis so send through your application ASAP :)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
