Go-To-Market GTM Org Change Manager

The GoToMarket (GTM) Org Change Manager is responsible for developing and orchestrating change management strategies for global GTM highpriority programs through all phases of the change adoption journey. This includes managing internal stakeholder relationships leading the discovery and planning phases and ensuring the progression of an integrated change management strategy to drive business objectives.

 What you will get to do: 

• Work collaboratively with manager and peers to adhere to and develop standard bestinclass OCM assets and deliverables including establishing and continuous improvement of business practices and processes supporting the GTM Programs and Change Management Team
• Ensure organizational change is appropriately assessed and managed for our selling roles and across the GTM teams
• There may be additional roles in scope beyond Sales and Operations based on learnings from discovery assessments 
• Work with key leaders and stakeholders across ServiceNow to drive discovery assessments to be able to quickly identify gaps needs and challenges
• Synthesize findings and develop recommendations and change adoption strategy 
• Identify solutions and recommendations for shortterm tactics for Executives providing insights into best practices and coaching where needed 
• Provide diagnostic/consultative guidance to support stakeholders and leaders across the ServiceNow Sales organizations
• Establish deployment plans and best practices for programs and enablement
• Lead and selfmanage the endtoend process of change management for a largescale global program alongside key Global Operations partners
• Craft appropriate charters assessments plans integrated strategy measurement tactics feedback and change champion networks

Qualifications :

Our ideal candidate: 

• Experience with large tech company environments or high growth companies
• Leads through influence on crossfunctional teams and thrives in a complex fastpaced environment
• Comfortable in matrixed organization and able to adapt to needs of varying maturity levels within GTM and Sales organizations
• Minimum 8 years professional experience in change management program/project management communications management consulting enablement or related
• Knowledge of change management best practices and be able to effectively adapt to apply unique solution based on needs including Agile programs fastpaced timelines 
• Strong ability to creatively leverage tools systems processes and models to provide solutions to reach business objectives 
• Demonstrates ability to collaborate with peers while maintaining focus on outcomes and/or removing barriers 
• Aware of market landscape enterprise cloud computing Software as a Service (SaaS) delivery models is helpful 

Education requirement: 

• Bachelors degree (BS/BA)
• Graduate work in business leadership change management or related is a plus 

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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