Field Service Engineer
Field Service Engineer
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Job Description
Primary Function of Position:
Intuitive Surgical is widely considered the most exciting medical device company in the world today. Surgeons worldwide are changing the way surgery is performed by utilizing our robotic surgical device the da Vinci Surgical System to enhance their surgical precision and greatly improve patient benefits. We have attracted some of the best and brightest on our team and now we are seeking a Field Service Engineer to manage Customer Technical Relations after the point of Sale on All Intuitive Surgical Products in an assigned territory. This position will require you to work independently manage and prioritize technical escalations and establish and maintain expectations with both the direct customer and other Intuitive surgical employees.
Roles and Responsibilities:
- Senior da Vinci Surgical technical expert across all system platforms.
- Analyze customers requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
- Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability functionality and that Uptime Guarantees are achieved. Assess and determine follow up visits to ensure maximum system reliability.
- Use discretion and independent judgment when assessing the functionality and Repairing Intuitive Surgical products.
- Ability to identify make recommendations and or provide feedback to Product Support and Product Engineering on Product or process enhancements that addresses customer concerns.
- Provide onsite technical and training support to Junior and Filed Service Engineer prevent or ensure proper technical escalation to resolution.
- Engage service contract renewal discussion with hospitals by presenting the value proposition of Intuitive Surgicals service offerings.
- Use discretion and independent judgment when assessing customertraining needs with respect to technical training in an Operating Room environment and provide both technical training and or technical support as required.
- Independently manage all administrative duties of role that includes but are not limited to; Spare Parts Inventory Returned Material Authorizations Calibrated Equipment Training Documentation Preventative Maintenance Scheduling Service Contracts Billings System Configurations and data in Call Escalation database.
- Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.
Qualifications :
Required Knowledge Skills and Experience:
- College degree in applied science or engineering preferred; or equivalent training/experience which may include extensive course work or study in the field of engineering or applied science.
- 510 years of experience as a Field Service Engineer including experience in the medical device industry.
- Strong written and oral communication skills.
- Excellent interpersonal skills.
- Strong administrative and record keeping skills.
- Strong knowledge of Operating Room protocol.
- Track record of solid customer relationships with Surgeons and Hospital staff.
- Proven track record in providing training support.
- Well versed at presenting the value proposition of service offerings.
- Proven ability to independently troubleshoot complex electromechanical systems.
- An ability to travel up to 25% dependent upon account distribution.
Additional Information :
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
