Customer Service Consultant HF
Customer Service Consultant HF
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1 Vacancy
Job Description
Skaleet is a dynamic and fastgrowing tech company specializing in Core Banking Solutions. We help financial institutions in 15 countries to innovate scale and deliver superior banking experiences to millions of endcustomers.
At Skaleet we thrive on collaboration creativity and a shared passion for redefining the future of banking.
Join us in our journey to transform the financial industry!
We are constantly looking for talented individuals to help us continue developing our solution and achieve our goals: supporting financial institutions in their innovation journey.
Job Description
Contexte
As a Customer Service Consultant you will join the Project team and will report directly to JeanBaptiste Project Director. You will have the opportunity to support our clients in their growth. Your role will help strengthen our clients longterm trust and loyalty.
Your future missions
Management of DaytoDay Operations
- Coordinate and oversee the deployment of developments (enhancements and bug fixes).
- Assist clients in maximizing the adoption of new versions.
- Track and optimize performance indicators (SLA KPI) to ensure highquality service.
Client Requests and Incident Management
- Ensure thorough followup on technical incident resolutions and maintain appropriate communication.
- Handle client requests endtoend in collaboration with our Software Factory.
Internal Collaboration
- Work crossfunctionally with Tech Product and Project teams to ensure the quality and consistency of solutions.
- Ensure smooth and constructive communication among all stakeholders both internal and external.
Continuous Improvement and Process Optimization
- Propose technical improvements to enhance system performance.
- Gather and analyze client feedback to enrich the product roadmap and anticipate future needs.
- Simplify processes and strengthen governance in collaboration with clients.
Training Management and Reporting
- Provide educational materials and practical advice to help clients maximize the use of products and services.
- Prepare reports on incident management system status and improvement opportunities.
- Lead governance committees (operational or strategic) to ensure effective coordination.
Desired Profile
You are a great match if :
- Education: Masters degree from a toptier business or engineering school.
- Experience: minimum of 3 years in a fintech or a bank in a transversal role in IT production.
- Languages: Fluency in French and English both written and spoken.
- Interpersonal Skills: Strong ability to collaborate with diverse teams an excellent team player.
- You thrive on challenges have an entrepreneurial mindset and enjoy the energy of scaleups.
- Bonus Points: Previous experience in an international or European setting is a plus.
About your future manager
JeanBaptiste graduated from the engineering school ISEP and has been with Skaleet for nearly 10 years where he has held various roles in Product User Research and managementareas in which he is now an expert!
The benefits of joining Skaleet
- Hybrid Remote Policy: Work from home 2 days per week offering you flexibility and balance.
- 25 days of paid vacation and 12 additional days off (RTT) per year.
- The perfect health insurance : Alan Blue
- Lunch Matters: We provide a Swile card to cover your meals on workdays and Skaleet offers the meal for everyone in the office on Thursdays
- An entrepreneurial mindset and strong team spirit
- Beautiful brandnew offices located in BoulogneBillancourt right next to Metro Line 10.
Recruitment Process
- A first video call with Juliette from the HR team to get to know each other and tell you more about Skaleet our company culture & values (30).
- A technical interview with JeanBaptiste Project Director and Brahim Account Manager Director to dive deeper into the specifics of the role (60).
- A secondtechnical interview with Matthieu Chief Customer Officer(60).
- A final meeting at our offices in Boulogne with Martin our CEO or Geoffroy our Secretary General (60).
We look forward to discovering your profile!
Employment Type
Full Time
