Assistant Front Office Manager
Assistant Front Office Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Main Responsibilities
Customer Relations
- Develops close relationships with guests throughout their stay with the aim of gaining their loyalty.
- Anticipates guests needs and takes them into consideration.
- Handles guest complaints if they have not been addressed by team members and provides a prompt resolution.
- Conveys the hotels image and ethos effectively.
Professional Techniques / Production
- Ensures that the hotels pricing policy is correctly implemented (price value start and end of price validity).
- Keeps the database uptodate and accurate.
- Ensures guest documentation and information are readily available and current.
- Ensures that the directory and edirectory information is clear and uptodate.
- Establishes rules and processes governing overbooking and room reallocation.
- Ensures internal audit procedures are correctly followed.
Talent and Culture Responsibilities
- Establishes ongoing OntheJob Training programmes to meet brand and service standards.
- Conducts induction programmes for new team members during their first week of employment following guidelines.
- Ensures that all team members under your supervision perform their duties in line with brand and service standards as outlined in procedure manuals.
- Communicates openly with team members ensuring regular briefings are conducted and relevant information is shared.
- Builds a team culture based on trust and accountability working towards shared hotel goals.
- Ensures staff presentation adheres to the Hotel Staff Handbook with uniforms correctly worn and name badges displayed.
- Achieves effective communication through staff briefings debriefings regular departmental meetings and active collaboration with other hotel departments.
- Ensures all staff under direct supervision are managed in line with the relevant employment legislation.
- Completes the employee departmental induction programme within four weeks.
Commercial / Sales
- Trains the team to utilise effective sales techniques to meet SITC targets.
- Promotes the brand and Groups loyalty programme to guests.
Management and Administration
- Ensures invoicing and cash handling procedures are adhered to.
- Updates dashboard charts (revenue occupancy rates average room rate activity forecasts headcount planning etc.).
Hygiene / Personal Safety / Environment
- Ensures compliance with hygiene safety and environmental regulations.
- Implements and enforces hotel security policies (e.g. fire safety procedures).
- Promotes and ensures adherence to the hotels Environment Charter (e.g. energy saving recycling waste management).
- Ensures the security of people and property in the areas under your supervision.
Qualifications :
Previous supervisory or management experience required.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
