Food Beverage Sales Manager
Food Beverage Sales Manager
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Job Description
The Food and Beverage Sales Manager is responsible for working to achieve the strategic goals of the hotel specifically in Food and Beverage outlets sales. Sales segments can be subcategorized into corporate social events weddings conference services and tours / wholesale. This position is also responsible to follow through on all matters pertaining to events and functions in the hotel as well as the servicing of conference groups.
He/she to observe and adhere to the Values of Accor i.e. Guest Passion Respect Innovation Trust Sustainable Performance and Spirit of Conquest.
Primary Responsibilities
Achieves both individual and team revenue as well as profit goals as per budget and forecast
- Achieves sales objectives and measurable goals set by management in terms of revenue as well as other financial KPIs based on budget.
- Proactive development of new businesses for key accounts and special events working closely with the room sales and event sales team.
- Establishes close working relationships with existing guests.
- Understands the needs of the everchanging market.
- Strong conversion in corporate / wedding enquiries.
- Presents hotels products and offerings to guest.
- Efficient negotiation and upselling to maximize revenue.
- Ability to innovate with the hotel offerings and creative selling for both outlets and banquet venues.
Focuses on meeting planner and guest experience
- Ensures the accuracy of bookings event requirement and restaurant event order at all times.
- Familiarises with the house system. (Opera Seven Rooms)
- Timeliness in responding to enquiries from various platforms.
- Uses a Heartist approach make the guests Feel Welcome Feel Heartwarmed Feel Incredible and Belong.
- Focuses on the client experience and is present pre and post events where needed.
Delivery of a successful event
- Effective communication among colleagues (inter departments) in a timely manner.
- Evaluates guest satisfaction and encourages continuous work improvement.
- Maintains a good working relationship with external suppliers.
Contributing to the hotel goal
- Cross selling of hotel guest rooms spas florist and any revenue generating sources to support the hotels achievement of its overall revenue goal.
- Active participation in departmental meetings and trainings.
- Identifies and proposes improvement on quality of Events and F&B experiences where necessary.
- Contributes to the hotels CSR efforts.
- Upholds the Accor Values in the work nature increasing stakeholders interest.
- Performs any other duties and responsibilities that may be assigned.
Qualifications :
Candidate Profile
Knowledge and Experience
- Diploma / Degree in Hotel / Hospitality Management.
- Minimum of 2 years of relevant experience in the food and beverage sales in the food and beverage / hotel industry preferably in Singapore.
- Work experience in a Luxury Hotel or Luxury Brand is an advantage.
- Strong working knowledge of Microsoft Outlook Microsoft Office Opera and Restaurant Reservation System will be an advantage.
Competencies
- Good interpersonal skills with ability to communicate with all levels of employees and customers.
- Service oriented with an eye for details.
- Ability to work effectively and contribute in a team.
- Good presentation and influencing skills.
- Multicultural awareness and able to work with people from diverse cultures.
- Flexible and able to embrace and respond to change effectively.
- Ability to work independently and has good initiative under dynamic environment.
- Selfmotivated and energetic.
- Ability to prioritise work tasks and has a sense of urgency.
IT Savvy and well versed with systems.
Additional Information :
Benefits of Joining Raffles Hotel Singapore
- 5day Work Week.
- Duty Meals are provided.
- Colleagues Discount and/or Preferential Room Rates at worldwide Accor Hotels.
- Flexible Benefit Dental/Optical/Vacation Expenses/Childrens Education.
- Medical and Wellness Benefit.
- Comprehensive Insurance Coverage.
- Local/Overseas Career Development & Growth Opportunities.
- Holistic Learning and Development Opportunities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
