Transload Agent
Transload Agent
Posted on :
28-01-2025
Employer Active
1 Vacancy
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Job Description
Assist Supervisor with all aspects of the operation while ensuring the proper and timely movement of freight while providing an exceptional Customer service.
- Receive documents
- Ensure smooth and timely shipment process flow
- Ensure all customers standard operating procedures are followed as per the SOP
- Interact with customers in arranging their shipments meeting customer service standards
- Ensure accurate and timely data entry into our operating system
- Monitor shipment reports to ensure total customer satisfaction
- Dispatching and tracking shipments
Support the Supervisor in the following areas:
- Allocating workloads monitoring workboards to ensure internal KPIs are met e.g. timely data entry
- Build and maintaining strong relationships with customers
- Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
- Assist in retention calls and complete customer reviews with your regular customers to document in the CRM
- Monitor invoicing and BNP report where needed.
- Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
- Be a guide for the team mentor agents and ensure that positive attitude is maintained within the team
- Ensure team meets company standards of 52 hours training per year per employee
- Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
- Promote productivity tools within the team (e.g. using workboard invoice processing expo)
- Be continuously open and positive to implementing new system changes and enhancements with your team.
- Join daily customer calls.
- Update workboards
Qualifications :
- Global logistics industry knowledge
- Minimum 2 years Expeditors or industry experience
- Good computer skills (e.g. Advanced MS Excel skills MS Word)
- Excellent organizational skills time management skills
- Experienced in handling transport documents and operations.
- Hazardous Materials certification (preferred).
- Fluent in English
Additional Information :
This section lists physical demands required of this job:
- Use of standard office equipment computer with keyboard and mouse phone fax/copy/scan machine etc.
- Write with pencil/pen/marker
- Primarily performs tasks while seated at a desk in the office with frequent visits to the warehouse to verify freight.
- Capable of collaborating with team members in a fastpaced warehouse environment
- Responsible for opening or closing the warehouse daily.
- Assisting drivers by providing the correct documents and shipments.
Expeditors offers excellent benefits
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Prescription Drug Dental and Vision
- Life Insurance
- RRSP Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Annual compensation is from CAD 42000 to 45000.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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