Spa Reservations Agent
Spa Reservations Agent
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Job Description
Join our vibrant Spa Reservations team at the Castle in the Rockies! Are you detailoriented outgoing and ready to grow your career in Spa Reservations and Spa Revenue Management within the hospitality industry Enjoy the stunning beauty of the Canadian Rockies while advancing your skills with us.
Starting Rate: $18.93 per hour
We recognize tenure through our compensation. Hourly rates increase after six months and yearly to three years. At three years the pay rate for this role would be $24.02
Job Duties Include:
- Handle spa reservations respond to guest inquiries via phone and email and monitor voicemail to ensure timely responses.
- Work closely with Spa Sales Reception and Leadership teams to meet and exceed client expectations.
- Meet booking quotas promote hotel services and spa amenities and develop product knowledge to assist with treatment selection and retail sales.
- Generate and audit daily reports maintain office records and ensure reservation accuracy.
- Assist with Spa Reception Attending and Group Sales when needed ensuring smooth spa operations.
Qualifications :
Your Skills & Qualifications:
- Previous reservations or sales experience is an asset
- Opera Property Manager System (PMS) and Central Reservations System (CRS) experience an asset
- Book4Time booking system experience an asset
- Must display strong communication analytical organizational and administrative skills to be able to deal with multiple priorities simultaneously
- Strong computer skills with a working knowledge of Word and Excel
- Must be willing to work shifts (including split shifts) and varied days off on occasion and able to sit for long periods.
Additional Information :
Job Perks & Benefits:
- Subsidized staff accommodation provided onsite for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility Drugs and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
- Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
- Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion:
At Fairmont Banff Springs we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
If you are contacted by a Recruiter kindly inform them at any stage of the recruitment process if you will need support or accommodations.
Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
APPLY TODAY: For more information on working and living in at Fairmont Banff Springs please visit
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
