Front Desk Agent - SpringSummer 2025
Front Desk Agent - SpringSummer 2025
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Salary Not Disclosed
1 Vacancy
Job Description
Join our team as a Front Desk Agent and be the first point of contact for our guests ensuring a welcoming and professional experience from checkin to checkout. You will play an essential role in providing exceptional service while supporting various hotel operations.
Pay Rate: $19.07/hour
Job Duties Include:
- Providing courteous and efficient telephone services including accurate message taking
- Being knowledgeable of information on the hotel and surrounding area
- Answering guest inquiries regarding rates special packages and general information accurately and in a timely manner
- Responsible for check in and out of guests
- Creating reservations via telephone central/global reservations correspondence and in person
- Performing general office duties
Qualifications :
- Previous Front Office/Guest Service experience an asset
- Opera PMS and MS Office experience preferred
- Knowledge of a second language is an asset
- Excellent communication skills both written and oral is a must
- Selfmotivated with the ability to make effective decisions
You may be required to work on holidays weekends overnights and other nonday shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.
Additional Information :
Job Perks & Benefits:
- Subsidized staff accommodation provided onsite for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) Orthodontics (up to $2500/year) Fertility Drugs and Gender Affirmation (Lifetime maximum of $10000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
- Access to the Mountain Explorer Travel Program Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff Lake Louise Jasper & Whistler (subject to availability)
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5000 properties with Accor
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Apply Today: Whether youre just launching your career or looking for a new adventure we invite you to visit to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds perspectives and talents of the individual. As an Equal Opportunity Employer we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
