IT Support Specialist

In a nutshell

Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet and to its corporate responsibility to protect the environment and ensure diversity equity and inclusion across the entire network of Eurofins companies.

We are seeking an enthusiastic and detailoriented IT Support Specialist to join our team and ensure that our IT systems are functioning at their best.

Responsibilities

As an IT Support Specialist your duties will include but are not limited to:

• Classification of tickets/requests from customers in the company ticketing system
• Following SOP and instructions to ensure smooth operations
• Installing and configuring computer hardware software systems printers and scanners
• Monitoring and maintaining computer systems to ensure they operate efficiently and effectively
• Responding in a timely manner to service issues and requests both in person and over the phone
• Providing technical support across the defined IT Region (ITR12)
• Setting up accounts for new users and assisting with onboarding processes
• Repairing and replacing equipment as necessary to ensure functionality
• Testing new technology and implementing upgrades as needed
• Adhering to and complying with internal Key Guidance Documents (KGD) such as (but not limited to):
  • Password Policy
  • Naming Conventions
  • Mobile Device Management Policy
  • Organisation of IT at Eurofins
  • CEE IT Infrastructure internal rules
• Occasional travel to Eurofins sites to support IT systems and infrastructure
• Managing work schedules and tracking time effectively to ensure productivity
• Performing other tasks as directed by your Line Manager or Functional Manager as required by the nature of your position.

Qualifications :

To be successful in this role the ideal candidate should have:

• Proven experience in IT support or similar roles
• Strong understanding of IT systems hardware and software
• Excellent communication skills both verbal and written
• Ability to work independently and as part of a team

• A technical logical thought process and excellent problemsolving skills
• The ability to stick to strict deadlines and manage time effectively
• Strong prioritisation and delegation abilities
• A keen eye for detail to ensure accuracy in troubleshooting and installations
• Willingness to travel: Open and happy to travel once every 12 months to Turkey (Izmir) for a full week (direct flight from Budapest available)
• Languages: Proficiency in English and Hungarian is a must. Any additional languages from the CEE region will be considered a plus.

Physical Requirements:
Please note that the role may require occasional lifting and carrying of heavy equipment.

Additional Information :

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

Weembracediversity!The Eurofins network of companies believes in strength and innovation through diversity being anEqual Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us!We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page:https://careers.eurofins.com/

Company description:Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.

The Eurofins network of companies believes that it is a global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and agroscience contract research services. It is also one of the market leaders in certain testing and laboratory services for genomics and in the support of clinical studies as well as in biopharma contract development and manufacturing. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and invitro diagnostic products.

In over 35 years Eurofins has grown from one laboratory in Nantes France to ca. 62000 staff across a decentralised and entrepreneurial network of more than 900 laboratories in 62 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

In 2023 Eurofins generated total revenues of EUR 6515 million and has been among the best performing stocks in Europe over the past 20 years.

Remote Work :

No

Employment Type :

Fulltime