Continuous Improvement Lead

Were looking for a Continuous Improvement Lead! 

Are you a seasoned leader with a passion for enhancing processes and a genuine drive to make a difference Our Continuous Improvement team is looking for a talented CI Lead to join us. Youll play a crucial role in a Servicing squad by executing improvement initiatives and fostering a culture of operational excellence.

Location: Tallinn Estonia or Budapest Hungary

Your mission:

As a CI Lead youll oversee and guide teams within the Customer Support or Fincrime domains aligning their activities with overarching squad goals. In this dynamic leadership role you will be pivotal in bridging the gap between product teams and operational teams focusing on enhancing customer experiences and facilitating crossteam collaboration. Your efforts will be central to driving impactful change and fostering growth across the continuous improvement landscape under the broader guidance of CI Senior Leads within the CI department. Through strategic initiatives and collaborative efforts youll play a critical role in elevating process excellence and operational efficiency ensuring alignment with Wises mission and values.

Key responsibilities:

• Lead your team to drive effective execution of improvement projects and initiatives.

• Collaborate with Operations leads Product Managers and other functions to ensure synergy in improvement efforts.

• Monitor and enhance CI operations performance within your domain.

• Champion a culture of knowledge sharing and mentor team members in key areas like process mapping and project management.

• Influence product roadmaps to integrate improvement opportunities.

• Develop frameworks to identify product or process defects and opportunities for improvement.

• Organize regular reviews of CI activities ensuring alignment with organizational goals.

• Provide guidance and support teams career development.

• Foster a customerfocused environment where enhancing customer experience is the priority.

Qualifications :

What were looking for:

• A proven leader with 3 years in leadership roles and experience running major transformation projects

• A selfstarter with a track record of successful problemsolving and project execution

• Datadriven with a strategic mindset aimed at process excellence

• Excellent communicator capable of interacting across cultures and time zones

• Adaptable flexible and thrives in fastpaced environments

• Passionate about customer experience and cultivating this mindset within your teams

Nice to have:

• Background in fintech or experience in a scaleup environment

What we offer

• This is a level 5 role

• Starting salary: 3400 per month in Tallinn orHUF per month in Budapest

• Empowering culture: Join a team that champions open dialogue collaboration and a relentless pursuit of excellence fostering a supportive environment for continuous learning and innovation.

• Crossfunctional collaboration: Engage with a diverse array of teams building strategic relationships with key stakeholders across Wise contributing to a cohesive and aligned organisational effort.

• Strategic autonomy: Enjoy the autonomy to lead strategic projects providing innovative ideas and solutions that help shape the future direction of our continuous improvement efforts at Wise.

If youre ready to be a part of a dynamic team that bridges the gap between Product and Customer Support to elevate the customer journey apply today to become our CI Lead. Lets create something extraordinary together!

If youre interested in the position please apply the latest by 24th February 2025 by submitting your CV and Cover Letter.

Additional Information :

For everyone everywhere. Were people building money without borders  without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.

Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what its like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

Remote Work :

No

Employment Type :

Fulltime