Japanese Viator Supplier Support Advisor Viator
Japanese Viator Supplier Support Advisor Viator
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Job Description
Japanese Viator Supplier Support Advisor I Viator
About Viator
Viator a Tripadvisor company is the leading marketplace for travel experiences. We believe that making memories is what travel is all about. And with 300000 travel experiences to exploreeverything from simple tours to extreme adventures (and all the niche interesting stuff in between)making memories that will last a lifetime has never been easier. With industry leading flexibility and lastminute availability its never too late to make any day extraordinary. Viator. One app 300000 travel experiences youll remember.
Who we are:
We believe we are better together and at Viator we welcome you for who you are. Our workplace is for everyone as is our people powered platform. At Viator we want you to bring your unique identities abilities and experiences so we can collectively revolutionize travel and together find the good out there.
Viator is looking for a Japanese supplier support advisor to join our support team. The supplier support team is a global team that provides support to tour providers around the globe assisting and coaching them in delivering quality products that can be sold on Viator and Tripadvisor with accurate comprehensive and provide the level of detail necessary for a customer to successfully purchase the product online. The Japanese supplier support advisor will also answer questions from tour operators across several channels including email chat and phone.
The ideal candidate thrives in a fastmoving constantly evolving environment has a passion for travel strong operational and B2B service skills great attention to detail multitasking abilities a positive roll up your sleeves attitude flexibility and adaptability and desire to join a dynamic and growing online business in a supplier support role.
What youll do:
- Use webbased content management systems to review and optimize tour and activity products on TripAdvisor
- Review rates availability and operational terms of products to ensure accuracy and clarity
- Review edit and rewrite product descriptions ensuring they adhere to TripAdvisor standards
- Ensure accurate and comprehensive categorization of tour and activity products across points of sale including Viator TripAdvisor and distribution partners
- Ensure successful connectivity between supplier reservation systems and TripAdvisor systems
- Provide guidance to suppliers for optimization of products for online distribution
- Provide realtime support via live chat and telephone
- Answer questions from suppliers related to their account products and bookings
- Coach suppliers to utilize selfservice tools to manage their bookings and update inventory and product details
- All other duties assigned
Physical Demands of this position
- Finger Dexterity: Using fingers to make small movements such as typing or picking up small objects. Use their hands to handle and control objects.
- Repetition: Repeating the same movements
- Communication: Speaking clearly so listeners can understand and the ability to understand the speech of another person
- Sitting for most of the time. Exerts up to 10lbs of force occasionally
- Mental Activities and Requirements of this position
- Reasoning: Ability to apply common sense understanding to carry out detailed but uninvolved instructions and to deal with problems involving a few variables
- Language Ability: The ability to communicate using normal word order with present and past tense and good vocabulary
What we need from you:
- Native speaker of Japanese
- Fluent in Japanese Both written and oral
- Excellent communication skills (both written and oral) in English
- This position requires flexible work hours based on scheduling needs and customer demands including working hours aligned with Japans business hours
- Ability to work independently and make good decisions based on the business needs
- Experience with Google Docs CRM tools (preferably Salesforce) and online systems
- Strong work ethic with a high degree of accuracy and a keen eye for detail and followthrough
- Team player with a positive attitude who thinks as a business owner would
- A minimum broadband connection of 25MB download speed and 10MB upload speed is required along with proof of connectivity
- A home environment free from background noise with the ability to connect equipment directly to the router/modem using an Ethernet cable.
- Ability to cope well in a high pressure environment while maintaining high quality outputs
- Selfmotivated enthusiastic and able to succeed in a fastpaced dynamic environment
- Associate degree or equivalent combination of 3 years of customer service experience
Perks of Working at Viator
- Competitive compensation packages (routinely benchmarked against the latest industry data) including base salary annual bonus and equity.
- Work your way with flexibility to suit your lifestyle. Viator takes a remotefriendly approach to collaboration across a worldwide team with the option to join onsite as often as youd like.
- Flexible schedule. Worklife balance is ingrained in our culture by design. Trust and accountability make it work.
- Donation matching. Give back Give more! We match qualifying charitable donations annually.
- Tuition assistance. Want to level up your career We love to hear it! Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel wellness or whatever suits you.
- Travel perks. We believe that travel is employee development so we provide discounts and more.
- Employee assistance program. Were here for you with resources and programs to help you through lifes challenges.
- Health benefits. We offer great coverage and competitive premiums.
Our Values
- We aspire to lead. Tap into your talent ambition and knowledge to bring us and you to new heights.
- Were relentlessly curious. We push beyond the usual the known the thats just how its done.
- Were better together. We learn from accept respect support and value one another and are creating something remarkable in the process.
- We serve our customers always. We listen question respond and strive for wow moments.
- We strive for better not perfect. We wont get it right the first time or every time. Well provide a safe environment in which to make mistakes iterate improve and grow.
- Our workplace is for everyone as is our people powered platform. At Tripadvisor we want you to bring your unique identities abilities and experiences so we can collectively revolutionize travel and together find the good out there.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability please reach out to your individual recruiter or send an email to and let us know the nature of your request. Please include the job requisition number in your message.
#Viator
#LIJacob
Employment Type
Full Time
