Global Sales Support Specialist
Global Sales Support Specialist
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Job Description
Your Career
The Global Sales Support Specialist (GSS) is a critical driver of revenue within the Sales Finance organization empowering the Field Sales Team with expert support in complex quoting order processing and product configuration. As a subject matter expert the GSS ensures seamless deal execution while collaborating across functions to streamline processes and maximize efficiency.
This fastpaced role demands a proactive highly organized individual who thrives under pressure. The GSS directly engages with internal sales and business operations teams to optimize sales execution enable new product introductions and keep quoting operations running smoothly and effectively.
Your Impact
Sales Support Excellence:
Support the Field Sales Team with quoting complex deals responding to order inquiries and providing guidance on product configurations in SFDC CPQ. Facilitate training on quotetoorder processes including SFDC quoting sessions ensuring that our Sales team members are equipped with the knowledge needed to drive sales success.CrossFunctional Collaboration:
Work closely with teams including Deal Review Pricing Product Sales Operations and IT to ensure the smooth implementation of business policies scalable quoting processes and GTM offerings in SFDC CPQ.Process Documentation & Best Practices:
Collaborate with the documentation team to ensure that our quoting decks are accurate wellstructured and aligned to drive sales success. Act as a Subject Matter Expert in new product introductions helping to design and refine quoting best practices for both new and existing products ensuring clarity and consistency across all enablement materials.System & Process Improvement:
Serve as a key partner in driving business requirements for system enhancements in SFDC CPQ actively participating in the testing and UAT process to ensure new functionalities align with business needs. Identify and escalate system gaps or opportunities for process improvements collaborating to streamline workflows and eliminate inefficiencies.GTM Readiness & Operational Coordination:
Ensure the operational readiness of new GTM offers by collaborating with crossfunctional teams to enable seamless execution of new product offerings. Build strong relationships with internal teams (Product Sales Legal IT etc.) to ensure alignment and smooth quoting processes.Project Management & Communication:
Work with business partners to define objectives set timelines and track the status of quoting changes. Communicate milestones dependencies and project status updates to key stakeholders to ensure alignment and project success.Prioritization & Execution:
Manage a shared mailbox for Global Sales Support activities prioritizing requests based on revenue impact customer relationship considerations and timing requirements to meet deadlines.
Qualifications :
Your Experience
5 years of experience in Sales Support Sales Operations Finance or Contract Management preferably in a SaaS or subscriptionbased business. Proven experience with Pricing/Quoting processes and an understanding of GTM strategies.
Technical Proficiency:
Strong experience with Salesforce (SFDC CPQ) and proficiency with Google Suite (Gmail Sheets Docs etc.) is essential. A techsavvy mindset and ability to navigate complex systems to enhance quoting processes.Communication & Collaboration:
Exceptional written and verbal communication skills with the ability to communicate effectively with customers internal teams and International stakeholders. Ability to balance individual tasks while supporting team priorities in a dynamic environment.Organizational & Analytical Skills:
Extremely detailoriented with a high level of organization and the ability to manage multiple competing priorities simultaneously. Strong problemsolving skills and the ability to analyze processes and suggest improvements.Additional Requirements:
Ability to work extended hours as needed particularly around monthend or quarterend workloads. Flexibility to work alternate shifts to accommodate global requests and ensure timely support.
Additional Information :
The Team
Our sales support team supports our sales account managers and systems engineers to assist in large organizations migrations to more cybersecurity. Sales operations work behind the scenes to make sure that our sales relationships run smoothly enabling and empowering the teams across the world.
You support the sales team by providing research reports and craft and support systems and processes that enable the process of sales. Its a true partnership one built on building the best cybersecurity solutions for each individual client.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
