SaaS Client Account Project Manager
SaaS Client Account Project Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About NEXGEN Asset Management:
NEXGEN Asset Management is the industryleading asset management software that combines a robust Computerized Maintenance Management System (CMMS) with advanced asset management planning tools. Backed by over 25 years of expertise our webbased software supports comprehensive asset management programs empowering organizations to maximize operational efficiency and strategic planning.
Position Overview:
We are seeking a highly organized techsavvy and communicative SaaS Client Account Project Manager to support our Client Account Management team by ensuring seamless project execution for our current book of clients. This role will be responsible for managing client projects coordinating resources and ensuring successful implementation of NEXGENs solutions. The ideal candidate is a technical detailoriented and clientfocused professional with strong project management skills and a passion for delivering results.
This fulltime inperson from our Sacramento CA office or remote from the US and reports to the Client Relations Manager.
Key Responsibilities
- Manage and oversee the successful delivery of NEXGEN software projects collaborating with both internal and client teams.
- Plan configure and deliver the NEXGEN application tailored to clientspecific workflows.
- Maintain detailed project plans including timeline and budget communicate regularly with clients and ensure all deadlines are met.
- Evaluate and prepare client data for migration into the NEXGEN system.
- Test and validate system configurations to ensure performance and readiness for deployment.
- Lead enduser training sessions and provide ongoing support during the implementation and golive phases.
- Uphold professionalism in all client and team interactions.
- Be available for occasional travel (up to 10%) to support client engagements.
Required Qualifications
- Bachelors degree in a relevant field.
- 14 years of experience in project management software implementation or a similar role.
- Exceptional organizational verbal and written communication skills.
- Strong technical aptitude with a proactive approach to problemsolving.
- Strong understanding of SaaS client account management principles and key account management process.
- Proficiency in project management tools such as Zoho Jira or similar platforms.
- Experience in understanding client needs and documenting workflows using Visio or similar
- Strong knowledge of relational databases.
- Ability to prioritize tasks and thrive in a fastpaced environment.
- Ability to work under pressure and meet deadlines.
- Experience with asset management or software implementation is a plus.
- Strong proficiency with Microsoft 365 (i.e. Excel Word Outlook).
Preferred Qualifications
- Possesses knowledge of municipal utilities and/or public works
- Background in project management and/or Client Account Management
- Experience with CMMS software
Compensation:
Salary range of $70000 $80000 per year based on experience.
Why Work at NEXGEN:
- Engage with an innovative and intelligent team
- Fun & progressive culture in a dogfriendly office
- Flexible work environment
- Competitive salaries and room for growth
- Excellent benefits
NEXGEN Core Values:
Courage Do the right thing & do not be afraid of taking smart risks
- Be bold and make intelligent decision
- Take initiative even when faced with adversity
Innovation Promote innovation & continuous improvement
- Approach work with intellectual curiosity
- Follow best practices of the industry
Respect Treat others with respect & professionalism
- Be honest open and forthright
- Approach the organization clients and team with integrity
Proactive Anticipate & take the initiative to achieve results
- Be aware of situation and environment
- Anticipate needs and take initiative to address
Results Deliver exceptional results
- Hold yourself accountable to deliverables and deadlines
- Strive for excellence
Community Build a community of coworkers and clients
- Familydriven culture of teamwork
- Connect on a personal level with team and clients
NEXGEN is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Employment Type
Full Time
