Technical Manager - Consumer Products NA

Position Overview:

The Technical Manager Softlines is responsible for providing expert Product Integrity Technical Support to both internal and external stakeholders. This position entails serving as a technical leader sharing knowledge and ensuring efficient and professional handling of daily client requests issues and complaints. Additionally this role facilitates effective communication between clients and the Eurofins global network while administering relevant programs to ensure compliance safety and quality in Softline products.

Key Responsibilities:

• Technical Support & Guidance
  • Provide expert advice on testing protocols procedures and results to address customer inquiries.
  • Troubleshoot technical issues and collaborate with internal teams to offer effective timely resolutions.
  • Serve as the technical liaison between clients and the Eurofins global network ensuring clarity and consistency of information.
• Regulatory & Compliance
  • Stay informed of current regulatory safety and quality performance requirements (e.g. CPSIA Prop 65).
  • Communicate relevant regulatory updates and compliance guidelines to clients and internal teams.
• Client Collaboration & Development
  • Assist clients in developing and updating specifications and procedures for both new and existing products.
  • Participate in retailers seasonal product line reviews and product development meetings to identify potential issues and offer technical recommendations.
  • Support clients on special projects including system updates and material development procedures and assist in training their teams.
• Training & Knowledge Sharing
  • Facilitate periodic training sessions for internal business development (BD) teams providing technical updates and best practices.
  • Attend scientific workshops seminars and corporate training sessions to expand expertise across diverse product categories.
  • Offer technical and safety presentations to clients as needed.
• CrossFunctional Engagement
  • Collaborate with crossfunctional teams (e.g. Sales BD Operations) to align technical services with overall business goals.
  • Leverage technical expertise to identify new service opportunities and support business growth.

Qualifications :

Minimum Qualifications:

• Bachelors degree in Analytical Chemistry Materials Science Textile Chemistry Textiles Fiber Polymer Science or closely related field.
• Proven experience in collaborating with industry standards organizations and technical committees such as ASTM AATCC AAFA and JPMA.
• Experience with softlines or hardlines products
• Demonstrated product integrity or quality assurance experience in textiles footwear or chemicals.
• Familiarity with CPSIA Prop 65 and other consumer product regulationsor a strong desire and aptitude to learn these regulations.
• Authorization to work in the United States indefinitely without restriction or sponsorship

The ideal candidate would possess:

• Strong understanding of textile and footwear testing methodologies and quality standards.
• Detailoriented with excellent organizational skills.
• Effective verbal and written communication abilities.
• Proven aptitude for learning and applying new regulations and standards quickly.
• Team player with the ability to influence and guide stakeholders at all levels.
• Strong analytical communication and problemsolving skills.
• Ability to manage multiple projects and work collaboratively with crossfunctional teams.

Additional Information :

Position is fulltime working remote Monday Friday 8:00am 5:00pm with overtime as needed.  Candidates currently living in the North East are encouraged to apply.

• Excellent full time benefits including comprehensive medical coverage dental and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

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Eurofins USA Consumer Product Testing is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.

Remote Work :

Yes

Employment Type :

Fulltime