Team Manager Mandarin and Cantonese Technical Sales
Team Manager Mandarin and Cantonese Technical Sales
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Managers in this role get to:
Impact the business: By driving results aligned with stated goals for performance metrics telephony metrics utilization productivity attendance and attrition.
Manage administrative responsibilities: Such as attendance tracking queue administration and corrective delivery.
Influence the lives of others: Develop train and manage team members.
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs resolve issues and meet expectations.
Keep morale high: Ensure motivational programs are in place and encourage frequent recognitions.
Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.
Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction. Keep leaders informed: Relay important information in the form of timely and accurate reports.
Qualifications :
Our most successful candidates will have:
- At least 2 years of experience in similar role
- Experience and knowledge in technical sales
- A Bachelors degree preferred but not required.
- Demonstrated leadership skills; the ability to take the lead in making improvements and resolving issues
- Strong verbal and written communication skills; the ability to communicate in a clear constructive and professional manner
- Strong customerorientation when managing communications and issues
- The ability to efficiently manage time and keep track of multiple schedules meetings and initiatives
- A proactive attitude towards developing trust and professional rapport with employees and team members; the ability to be a teamplayer
- Ability to think outside of traditional role to evaluate business implications
- Can speak Mandarin and Cantonese preferably Native speaker and English
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
