Resort Manager
Resort Manager
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1 Vacancy
Job Description
Job Description
Are you an experienced leader with a passion for luxury hospitality Do you have the drive and expertise to oversee one of the worlds most iconic ultraluxury resorts If so we have a rare opportunity for you to join Anantara Desaru Coast Resort & Villas and lead it to even greater heights.
Exceptional Leadership Skills
- Visionary Leadership : You will need the ability to articulate and drive a clear vision for the resort ensuring that all departments are aligned in delivering worldclass luxury experiences.
- Inspirational Management : We seek someone who can inspire motivate and empower teams across all functions F&B housekeeping front office and moreto consistently achieve excellence.
- High Emotional Intelligence : Strong interpersonal skills are essential as youll be managing diverse teams mentoring staff resolving conflicts and fostering a positive and inclusive work culture.
Luxury Brand Awareness & Sensibility
- Guest Experience Focus : We expect you to have a relentless focus on personalization attention to detail and ensuring that every guest interaction reflects the essence of luxury.
- Trend Awareness : Stay up to date with global trends in luxury hospitality innovations and guest expectations within the ultraluxury segment.
- Brand Representation : As the face of the resort youll build relationships with highprofile guests media and partners to ensure that Anantara Desaru Coast Resort & Villas is always positioned as a leader in the luxury industry.
Operational Excellence
- Operational Efficiency : Experience managing complex luxury resort operations is essential. Youll ensure smooth daytoday operations while maintaining impeccable service standards.
- Crisis Management : You should be able to effectively handle emergencies guest complaints and any operational disruptions with professionalism and calm.
- Sustainability Focus : A deep understanding of sustainable luxury practices and how to integrate them into the guest experience is important especially for ecoconscious luxury travelers.
Uncompromising Quality Standards
- Attention to Detail : Ensuring that every elementfrom room presentation to F&B service to wellness experiencesis flawless is a key part of this role.
- Consistent Quality Assurance : You will be responsible for monitoring service levels training staff and implementing guest feedback to maintain consistency in luxury service delivery.
- Innovative Service Concepts : Ability to introduce new and exclusive luxury experiences to differentiate the resort and continuously elevate guest satisfaction.
Global Mindset & Cultural Sensitivity
- Multilingual : Fluency in multiple languages such as English Russian French Spanish Mandarin or Arabic would be highly beneficial for communicating with our diverse clientele.
- Cultural Awareness : Understanding and catering to the cultural preferences of guests from different backgrounds is crucial to delivering an exceptional experience.
- Discretion & Privacy : Skilled in handling VIP guests celebrities and ultrahighnetworth individuals (UHNWIs) with the utmost discretion and professionalism.
Sales Marketing & Public Relations Expertise
- Luxury Marketing Insight : Youll work closely with the marketing and sales teams to ensure that Anantara Kihavah remains at the top of the luxury market including handling PR initiatives and luxury branding.
- Relationship Building : Strong skills in building partnerships with luxury travel agencies influencers and elite networks that can drive highprofile business are vital.
- Digital & ECommerce Savvy : You should be knowledgeable in digital marketing and ecommerce ensuring the resort is visible to the right clientele and optimizing online luxury travel platforms.
Adaptability & Innovation
- ForwardThinking : We are looking for someone who is always seeking new ways to innovate within the luxury hospitality space whether through tech integration sustainability initiatives or unique guest experiences.
- Flexibility : Able to adapt quickly to the changing needs of the luxury market and implement changes that enhance both the guest experience and operational efficiency.
- ClientCentric Mindset
- Ultimate Personalization : Demonstrating the ability to create tailormade experiences for highnetworth guests is key to maintaining our exceptional service levels.
- Anticipating Guest Needs : You should have a proactive approach to service anticipating and exceeding the expectations of luxury travelers.
- PostStay Engagement : Fostering longterm relationships with guests to ensure loyalty and repeat business is a core focus for this role.
Global Network & Luxury Sector Contacts
- Industry Connections : A strong global network in the luxury sector including relationships with UHNWIs luxury brand partners and exclusive travel networks is highly advantageous.
- VIP Clientele Management: Experience in building and maintaining relationships with highprofile guests is crucial to the success of this role.
Qualifications :
Exceptional Leadership Skills
- Visionary Leadership : You will need the ability to articulate and drive a clear vision for the resort ensuring that all departments are aligned in delivering worldclass luxury experiences.
- Inspirational Management : We seek someone who can inspire motivate and empower teams across all functionsF&B housekeeping front office and moreto consistently achieve excellence.
- High Emotional Intelligence : Strong interpersonal skills are essential as youll be managing diverse teams mentoring staff resolving conflicts and fostering a positive and inclusive work culture.
Strong Financial Acumen
- Revenue Management : A deep understanding of pricing strategies yield management and budgeting is critical to optimize profitability without compromising on luxury.
- Cost Control : The ability to manage operational expenses labor costs and capital investments while maintaining the highest quality standards is a must.
- P&L Accountability : You should have a proven record of delivering strong financial results managing complex budgets and maximizing revenue streams (rooms F&B spa and exclusive experiences).
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
