Online Training Manager

A critical position in the Global Training & Development Departments ability to deliver a successful service worldwide.

The role holder is part of the Global Training & Developments Leadership Team and will be positioned within the Online Learning Pillar of Excellence.

This role holder will be a proficient Digital Training Manager leading the delivery of digital training solutions such as for example Sales Leadership Safety SES and Service Academy as well as nonproduct tools such as SAP or ADP. The role will also act in a supporting function for the implementation of commercial online training solutions supporting the Principal Product Digital Training Consultant.

In addition to this the role holder will support the improvement of all training for all Global Smiths Academies. The incumbent will collaborate with a complex breadth of global stakeholders and will have regular contact with our internal customer groups. The role holder will need to support the delivery of the Global Training Strategy and incorporate this into the work they do. This may require a significant amount of global travel to support ongoing Stakeholder engagement.

The role holder will manage a team of Digital Training Consultants and Digital Learning Designers and be proficient in their own technical skills demonstrating an ability to operate independently creating and delivering learning solutions from concept through to quality assurance. Due to the extensive experience of the post holder the incumbent will also provide support more broadly by coaching and mentoring more junior members of the Digital Training Team.

The role holder will work closely with the Training Operations team and Marketing / Communications team supporting them to make informed decisions on how best to communicate our digital training capabilities to meet our L&D needs to ensure the Global Training Department supports the business strategic and financial objectives.

Management Duties:

• Management of Digital Training Consultants who are responsible for digital training solutions and of Digital Learning Designers who are supporting the implementation of L&D commercial digital training solutions
• Task Management of L&D Digital Training Consultants to manage tasks and projects effectively
• Demonstrate early career stage leadership skills working with the Global Training Director and the SMT to deliver the Training Strategy and lead on workstream activity that enables the team to meet the Directors targets
• Conducting staff appraisals and annual target agreement and evaluation
• Personal and professional development of their team
• Provides progress updates to the Senior Manager Training Consultancy that informs them of their own tasking levels any risks and issues that require escalation and submits constructive suggestions for solving occurring problems
• Can manage changing and sometimes conflicting priorities to establish clear workstreams within the team

Digital Training Duties:

• Strategic focus and conceptual development of training academies such as a Sales SES Safety and Service Academy or other training initiatives
• Implementing quality assurance processes in the workplace
• Development and continuous optimisation of process flows for the efficient and effective organisation of training for digital training offers
• Monitor the market for methods processes and tools to increase the effectiveness of the departments Digital Training pillar
• Project management responsibility for contentspecific and multi department projects (e.g. improving the learning management platform)
• Lead multilevel blended training sessions using different training formats such as web training/webinars elearning and classroom training for internal staff and external partners worldwide
• Strategic development of the Learning Management System in cooperation with other stakeholders (e.g. Sales Service SES etc)
• Proactive collaboration with Sales Service SES Safety and DTT Training Delivery and Training Operations to create synergies
• Implement and monitor cyclical feedback from learners on digital training opportunities and initiate appropriate action
• Instruct and monitor all processes relevant to Digital Training
• Providing advice to subject matter experts when they support with concepts for digital training material
• Target grouporiented development of training content for complex topics (e.g. within the framework of webinars and elearning or facetoface training) in close cooperation with the responsible departments (e.g. Sales SES Safety or Leadership teams)
• Content research for digital training modules
• Independent development and design of elearning modules based on the previously researched content (compiling content didactic preparation of content finetuning conception coordination with subject experts script writing and final implementation in the authoring tool (e.g. Adobe Captivate Articulate)
• Design interactive online trainings and webinars
• Coordinate expert speakers and if required external partners consultants and training providers. Provide training materials in webinar or elearning specific formats
• Moderate and facilitate webinars in multilevel complex training units with different levels of interaction as well as learning target checks of the participants in multiple languages suing translation as required
• Evaluate analyse and comment on test results and attendance statistics of webinars and elearning trainings informing the Operations quarterly report
• Support with the development of marketing material for the department

General Department:

• A critical internal senior stakeholder customer facing leadership position which will collaborate with a complex breadth of global stakeholders both internal and external. They will need to support the delivery of the Global Training Strategy and incorporate this into innovative training delivery recommendations which optimise training solutions enhancing performance of our staff
• Demonstrate understanding and application of academic quality research skills working with the SMT to deliver the Training Strategy and lead on Workstream activity that enables the team to meet the Directors targets
• Establish and maintain a close relationship with Safety Directors SES teams country Sales & Service managers and regional Sales & Service leads in order to support the needs of the customer and business while remaining aware of current technical trends
• Recruit supervise and orchestrate training and development of staff
• Contribute to the Continuous Improvement Programme (CI)
• Develop and build upon relationships with other functional disciplines within the company
• Work across functions to ensure business is transacted accurately and within guidelines to the highest ethical standards
• Comply with and ensure department compliance with Company health safety and environmental policies

Qualifications :

Technical Knowledge and Skills:

• Required knowledge and skills as usually acquired through a completed university education of at least four years and expertise through several years of specific professional experience
• Business fluent in written and spoken English
• Knowledge of using Training Education or Instructional Design Theories such as ADDIE Bloom or DSAT
• Knowledge in Learning & Development within organisations to include the creation of effective learning material for a range of topics
• Knowledgeable in the leadership of the development of both digital and Instructor Led Training
• Expert in the creation of training that delivers a competitive edge by incorporating emerging global strategic themes
• Computer literacy is essential proficient in use of all programs within MS Office Suite
• Management experience within a digital training development and delivery department is essential
• Good personnel management and interpersonal skills with evidence of Annual Report Writing and implementing Development Plans for staff
• Excellent written and verbal communication skills evidence by an ability to write detailed briefs chair large meetings and deliver exceptional presentations
• Leadership of international staff is highly desired
• Must be able to apply principles of adult learning
• Demonstrate initiative to solve operational challenges and the ability to maintain good working relations with people of diverse skills and cultural backgrounds
• Evidence of exceptional customer relationship skills
• The ability to thrive in stressful situations and lead a large team in multiple time zones

Competencies and Abilities:

Leadership competencies

• The ability to line manage Digital Training team members globally
• The ability to coach and mentor more junior Digital Training Consultants
• The ability and motivation to persistently pursue and achieve effective results which drive the business forward
• The ability to effectively lead and manage the performance of people by being a role model to others monitoring progress on objectives and behaviours and coaching others for success
• The ability to make effective timely decisions in a complex global market by sourcing and analysing critical information
• The understanding and recognition of the organisations commercial environment and positioning themselves their role and their actions in order to support the organisations commercial success
• The ability to engage challenge and work effectively with others
• The ability to build an effective network of relationships both internally and externally understanding their customers needs
• Willing and able to identify and support change and continuous improvement in own and wider business environment

General Competencies

• The ability and motivation to persistently pursue and achieve effective results which drive the business forward
• The ability to act as a role model to others monitoring progress on objectives and behaviours and coaching others for success
• The ability to make effective timely decisions in a complex global market by sourcing and analysing critical information
• The understanding and recognition of the organisations commercial environment and positioning themselves their role and their actions in order to support the organisations commercial success
• Willing and able to complete global travel up to 25% to support ongoing digital design activity
• The ability to engage challenge and work effectively with others
• The ability to build an effective network of relationships both internally and externally understanding their customers needs
• Willing and able to identify and support change and continuous improvement in own and wider business environment
  
  Policy Strategy Planning and Decision Making:
   
• Demonstrates leadership and can ably manage other experienced professionals who exercise independence in their assignments
• When problem solving solutions are imaginative thorough practicable and consistent with SD objectives
• Independently determines and develops with consultation approaches to solutions using their understanding of Digital Training Principles
• Administers and executes policies processes and procedures that affect own team members and the workflow of the unit
• Effectively reports project planning and progress to the SMT Leader for the team
• Can plan and manage multiple learning projects concurrently and with confidence and accuracy

Additional Information :

Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.

Join us and work for a worldleader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.

At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website (Careers Smiths Group plc)