Service Administrator
Service Administrator
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Job Description
Receive customer purchase orders and process for site and workshop work
Generating maintaining and closing service jobs
Provide customer quotations for workshop and field work. Maintain the quotation log file quotations
Complete service invoices
Communicating to end user submitting claim form for customers approval or raise proforma invoices
Arranging for access passes with end users
Arranging Service Engineer site inductions and safety courses
Assist with purchase requests for the service department. Parts for jobs tooling PPE stationery etc.
Arranging Service Engineers travel as required
General day to day administration tasks
Daily monitoring and responding to service request emails and action as appropriate
Maintain local log of items not captured via system reports (i.e. number of actuators commissioned PM actuators etc.)
Maintaining the service record system by updating it with incoming Field Service Engineer reports and other associated documents
Maintaining the workshop record system by updating it with incoming workshop assessment reports and other associated documents
Maintaining open communication with Field Service Engineers and reporting any concerns back to the Service Manage Field Service Supervisor or Service Coordinator
Generally assist the Field Service Supervisor and Service Coordinator with the day to day running of the field service department including the use of the Service Management System
Any other task assigned by superior.
Qualifications :
Good standard of English required i.e. for editing and proof reading reporting and emailing customers and translation of Client documents or engineer reports when required.
Experience in a similar role
Computer literate including good typing skills
Sound knowledge of Microsoft Office with the ability to learn internal computing systems
Knowledge of good office and administrative practice
Confidence and ease in communicating at all levels of internal and external contacts /customers
Understanding of and ability to handle confidential issues where necessary
Additional Information :
The Successful Candidate Will Be Someone Who Is focused on delivering results and meeting customer expectations.
- Easily establishes good relationships with customers and staff; relates well to people at all levels. Has Excellent communication skills.
- Able to work independently be selfreliant socially confident and be able to work as part of a team.
- Achieves Personal Work Goals and Objectives Selfmotivated; accepts responsibility and tackles demanding goals with enthusiasm; works hard and puts in additional hours when necessary.
- Applies specialist and detailed technical expertise uses technology to achieve work objectives; develops job knowledge and expertise.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
