Service Delivery Director Applications
Service Delivery Director Applications
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Job Description
As a Service Delivery Director you will be responsible for a portfolio of IT application managed services engagements that deliver Operations & Support services with quality within scope and to ensure deliverables are on time and conform to processes and standards meeting customers requirements.
What will you do
Service Delivery
- Service Delivery incorporates the endtoend delivery of the Service Contract. This includes client engagement managing external and internal stakeholders expectations and delivering on contractual outcomes
- Own the delivery schedules quality budgets manpower communications and risk management
- Drive delivery excellence and continuous service improvements
- Manage commercial issues and any disputes that may impact scope schedule and cost
- Manage technical issues arising from integration of various components of the project including hardware software installation testing business process review or redesign application development system migration and data conversion etc.
- Monitor and report on project management progress
- Manage resources in terms of mobilizing or offboarding resources during different periods of time according to demand to maximize productivity or minimize wastage
- Take ownership of the project financials
Stakeholder Management
- Manage contracts and subcontractors
- Effectively engaged stakeholders in project decisions and execution
- Build longterm customer relationships by anticipating and exceeding customers expectation
- Negotiate with customers on change control mechanism to meet schedules and prioritize changes based on business needs
Business Development
- Proactively identify opportunities for further expansion or improvement of services delivered to the customer and liaise with the Account Manager(s) for development of that opportunity
- Support presales activities
People and Growth
- Monitor and improve team performance conduct team building providing leadership coaching and performance management
- Provide performance feedback and developmental coaching
- Identify and grow talents from within the team
Qualifications :
The ideal candidate should possess:
- More than 10 years IT service delivery management experience
- Project managed and delivered/successfully implemented at least 3 projects relating to government agencies of more than $10m TCV each is a bonus
- ITIL Foundation certified
- Selfmotivated with a positive cando attitude creative with excellent presentation communication negotiation and interpersonal skills including strong persuasive techniques.
- Able to lead develop and maintain respectful and trusting relationships
- Proficient in written and spoken English
- Degree in Information Systems Computer Science or equivalent
Additional Information :
We are driven by our AEIOU beliefsAdventure Excellence Integrity Ownership and Unityand we seek individuals who embody these values in both their professional and personal lives. We are committed to our Impact: Valuing our clients Growing our people and Creating our future.
Together we make the extraordinary happen.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
