PROGRAM ANALYSIS MANAGER
PROGRAM ANALYSIS MANAGER
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1 Vacancy
Job Description
APPLICANTS MUST BE PERMANENT IN THE ADMINISTRATIVE STAFF ANALYST CIVIL SERVICE TITLE
Family Independence Administration provides temporary help to individuals and families with social service and economic needs to assist them in reaching selfsufficiency via essential and diverse programs/services such as: temporary cash assistance SNAP childcare eviction prevention services adult protective services job training employment plans/support domestic violence assistance child support enforcement etc.
Under the general direction of the Director with wide latitude for the exercise of independent judgment and initiative the Program Analysis Manager is responsible for oversight and management of Program Analysis Team activities in identifying operating problems and analyzing the effectiveness of the Public Assistance and Food Stamp programs by performing difficult professional work in the preparation and conduct of administrative procedural and operational analyses of the agencys organization and operations. This includes surveys and studies of management methods equipment space staffing personnel and other operational areas using quantitative analysis cost analysis and other standard research techniques.
FIAs Office of Research and Program Monitoring is recruiting for one (1) Administrative Staff Analyst NM I to function as Program Analysis Manager who will:
Manage the analysis of studies and reports relating to internal operation of the Family Independence
Administration Benefit Access Centers/Model Offices which includes but is not limited to the Family
Services Call Center Union Square Job Center Refugee Job Center Residential Treatment Services
Center Benefits Access Centers (BAC) and Food Stamp Sites; for the purpose of identifying operation
problems effectuating improvements maintaining significant deadlines and adhering to milestones.
Manage staff development initiatives to establish effective qualitative and quantitative standards of
work performance for the unit; designs implements and provides technical direction to staff performing
operation and system analysis; develops work standards to improve productivity and ensuring efficiency
and effectiveness of the Benefits Access Centers and Food Stamp locations.
Oversee the preparation of analytical and specialized reports correspondence and memoranda
regarding administrative and/or programmatic matters as directed by the Director for submission to
Deputy Commissioner governmental and nongovernmental regulatory bodies.
Coordinate the development of corrective actions to resolve weaknesses noted by the unit and external
audit unit such as the Office of Quality Assurance by sharing information with the Regional Managers in
order to improve the citys Public Assistance and Food Stamp error rate and to ensure uniformity in both
the official and internal Quality Control review methodology.
Evaluate proposals for changes in policy and practice when requested by the Director; assists in
implementing longterm errorreduction initiatives; develops the awareness of staff and management to
effective error prevention techniques and how mandated and voluntary corrective action initiatives and
strategies based on current analyses can be accomplished.
Collaborate with Center Directors and Regional Managers by participating in program planning and
evaluation; prepare recommendations to be utilized in formulating Agency policy and in the
implementation of corrective actions to improve the timeliness and data collection.
Manage staff development by determining training needs of the Program Analysis staff; oversee
planningand development of training curriculum; monitors and evaluates training programs to ensure
that Agency and programs goals are met; assesses training effectiveness and provides feedback to
the Director.
Hours/Shift:
9:00am 5:00pm
Qualifications :
1. A masters degree from an accredited college in economics finance accounting business or public administration human resources management management science operations research organizational behavior industrial psychology statistics personnel administration labor relations psychology sociology human resources development political science urban studies or a closely related field and two years of satisfactory fulltime professional experience in one or a combination of the following: working with the budget of a large public or private concern in budget administration accounting economic or financial administration or fiscal or economic research; in management or methods analysis operations research organizational research or program evaluation; in personnel or public administration recruitment position classification personnel relations employee benefits staff development employment program planning/administration labor market research economic planning social services program planning/evaluation or fiscal management; or in a related area. 18 months of this experience must have been in an executive managerial administrative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of professional experience in the areas described in 1 above including the 18 months of executive managerial administrative or supervisory experience as described in 1 above.
Additional Information :
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic including but not limited to an individuals sex race color ethnicity national origin age religion disability sexual orientation veteran status gender identity or pregnancy.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
