Senior Manager - Employee Relations
Senior Manager - Employee Relations
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Job Description
The Role
The Freshworks People team shapes experiences that maximize the potential of our people. The Employee Relations partner will focus on fostering a hightrust highperformance culture across the company.
We are reimagining Employee Relations for todays world including how we handle workplace conflicts and how we lean into a more proactive datadriven approach to organizational health issues and teaching employees what it means to share diverse points of review with respect. We are taking todays and tomorrows challenges head on because at Freshworks we believe that we are stronger together.
What youll bring
Post Graduate degree in business or management; MBA or equivalent with Human Resources Specialization and 12 plus years of relevant work experience; deep domain experience in the areas of employee relations workplace conflict and performance management on a global scale; minimum 57 years of experience managing people or equivalent experience
Experienced people leader with a track record of building high performing teams and leading teams through transformational changes
Talent steward who is able to successfully attract grow and inspire top talent
Demonstrated success in applying fresh innovative thinking datadriven and a growth mindset to longstanding complex challenges/problems resulting in high impact outcomes
Strong business and people acumen as well as consulting conflict resolution and facilitation skills
In depth understanding of diversity equity and inclusion issues and how they apply to employee relations
Deep understanding of all aspects of employment and human resources related laws regulations policies principles concepts and practices including ADA ADEA and FMLA. Knowledge of and experience with international labor practices in countries where we do business strongly preferred (Canada UK India Israel Australia)
Ability to work collaboratively lead and influence at all levels within the organization and make decisions while keeping all partners and leaders informed
Demonstrated operational and process rigor and familiarity and comfort with HR related technology and tools/case management e.g. Salesforce ServiceNow and Smartsheet
Qualifications :
How you will lead
Influence and build team and partnerships in our journey into Employee Relations for the new world with highengagement and highperformance
Support the team as they build new skill sets (for example conflict resolution mediation restorative justice) and grow expertise in understanding how bias impacts decisions and how we build processes to ensure equity
Reimagine and define how we address performance concerns and terminations across the company and around the world by looking at principles people processes and technology
Drive accountability and operational excellence in everything we do from case management to delivering on priorities and projects
Define and lead the team in strategy and execution of organizational changes and performancebased exits (org changes job eliminations and involuntary exits)
Define and own how we consult on and address and build broadening capability across our People organization on organizational health issues and specific employee workplace conflicts and concerns including conflicts with managers organizations that have gaps in belonging and trust and behaviors or actions that do not align to Freshworks values or commitment to diversity equity and inclusion
Work closely with the other People teams on coordinated case management protocols and metrics
Partner closely with Talent Development Total Rewards and other Centers of Excellence and HR Business Partners to bring an employee experience lens to the product services and processes we deliver
Ensure oversight and governance of policies and practices globally including interpreting and apply understanding of corporate policies and practices employment laws and other regulations to provide advice guidance or clarification for Employee Relations inquiries
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
