Computer Support Technician Tier 2 - Eurofins Environment Testing

• The Support Technician II is responsible for managing daily operations of the service desk managing the service desk team representing the team to other stakeholders and helping to ensure that the service desk is constantly developing and improving.
• Monitors the Helpdesk ticket tracking system to respond to problems identified by users in a timely manner and according to company SLAs.
• Identifies research resolves or escalates technical problems.
• Maintains laptop and desktop computers including installing and upgrading the operating system imaging systems installing and configuring applications and implementing security best practices.
• Installs troubleshoots and supports a wide variety of hardware including Laser Printers Label Printers VOIP phones and Bar Code Scanners.
• Instructs users in the use of equipment and software.
• Identifies and resolves system security issues to include antivirus spyware & system software updates.
• Provides IT support for all end users as needed.
• Reacts to change productively and handles other essential tasks as assigned.
• Documents problems and procedures
• Creates and publishes knowledgebase articles and procedures in our support portal
• Supports local and remote employees and responds to all incidents in a timely courteous and efficient manner.
• Works effectively with a geographically distributed team
• Travels to other locations for scheduled project work or emergency situations.
• Ensures compliance with security and system configuration standards
• Works independently thoughtfully and with attention to detail.
• Working with the Regional IT Manager the IT Support Specialist will identify new technology trends upgrades improvements and trainings in the areas of computer hardware software audiovisual mobility printing telephony and network connectivity.
• This role will not have any direct supervisory responsibility.
• Other duties as assigned 

Role is MF 8am 5pm with additional hours as needed 

Qualifications :

Basic Minimum Qualifications: 

• Associates in Computer Science Information Systems or other related field preferred or equivalent workrelated experience. Experience may substitute for degree.
• Ability to travel is required estimated 12 times per quarter but could be additional as needed
• Ability and willingness to participate in after hours oncall rotation
• Authorization to work in the United States without restriction or sponsorship. 

Ideal Candidates will have: 

• 4years of end point IT support experience 
• Experience with current and legacy Windows operating systems.
• Experience supporting Microsoft Office 2010 or greater; network printing.
• Experience in Helpdesk Support in a Windows Active Directory environment.
• Must have strong written and verbal communication skills to be able to present to a target audience
• Must be able to work flexible hours including hours beyond the normal schedule when necessary; we operate in a 24x7x365 environment.
• Strong troubleshooting skills of very complex systems
• Excellent problemsolving skills in resolving issues with complex systems.
• Good end user presentation skills. Able to communicate technical information to users in a nontechnical manner.
• Ability to multitask
• Maintain productivity in fastpaced environment
• Work with minimal supervision
• Possess a strong curiosity and enjoy learning about technology in general. This is a position that will afford exposure to a wide variety of technology and will require continuous learning and skills improvement.

Additional Information :

Professional working proficiency in English is a requirement including the ability to read write and speak in English.

Pay rate: $65000/year 

Please note Eurofins Environment Testing (USA) provides a compensation range for informational purposes the actual base salary may vary based upon but not limited to relevant experience and skill set base salary of internal peers business sector and geographic location.

As a Eurofins employee you will become part of a company that has received national recognition as a great place to work.  We offer excellent fulltime benefits including comprehensive medical coverage life and disability insurance 401(k) with company match paid holidays paid time off and dental and vision options.

We support your development! Do you feel you dont match 100% of the requirements Dont hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression race nationality age religion sexual orientation disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: ;

Company description: Eurofins Scientific is an international life sciences company providing a unique range of analytical testing services to clients across multiple industries to make life and our environment safer healthier and more sustainable. From the food you eat to the water you drink to the medicines you rely on Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food environment pharmaceutical and cosmetic product testing and in discovery pharmacology forensics advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics discovery pharmacology forensics advanced material sciences and in the support of clinical studies as well as having an emerging global presence in Contract Development and Manufacturing Organizations. It also has a rapidly developing presence in highly specialized and molecular clinical diagnostic testing and invitro diagnostic products.

In over 35 years Eurofins has grown from one laboratory in Nantes France to 61000 staff across a decentralized and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200000 analytical methods to evaluate the safety identity composition authenticity origin traceability and purity of biological substances and products.

In 2022 Eurofins generated total revenues of EUR 6.7 billion and has been among the best performing stocks in Europe over the past 20 years.

Eurofins is a M/F Disabled and Veteran Equal Employment Opportunity and Affirmative Action employer.

Remote Work :

No

Employment Type :

Fulltime