Voice amp Imaging Support Engineer
Voice amp Imaging Support Engineer
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1 Vacancy
Job Description
Posting Date: 13 Jan 2025
Location: Kuala Lumpur Wilayah Persekutuan MY 59200
About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership technology operations risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Job Responsibilities
- Work within the Bank System support team to provide proactive timely effective and efficient support to the application
- Supporting during business hours and 24x7 oncall support
- Provide Level 2 support on user query/requirement and production issue raised Event / Incident and problem management
- Investigate production issues respond based on production defect severity SLAs
- Manage and respond to users on timely manner.
- Log incident ticket for production issues and user queries
- Follow up on defect and incident closure and meet incident closure KPI
- Make sure system availability as per respective agreed SLA
- Ensure daily end of day execution for supported applications complete successfully
- Perform annual Disaster Recovery (DR) exercise for supported applications
- Provide support to System Engineers on server level patches / upgrade as and when applicable
- Ensure application incident & task documentation is properly updated for each production release
- Enthusiastic hardworking proactive and goaloriented with excellent communication and presentation skills demonstrated professionalism and attention to detail
- Proven ability to work and resolve production incidents under strict time constraints and provide workarounds using java snippets or Unix shell or DB scripts etc
- Be proactive to identify any potential risk in production environment and flag that to development team or users
Job Requirements
- 57 years of hands on application support experience in the banking industry
- Independent proactive and selfstarter with excellent interpersonal and communication skills.
- Strong analytical and good problemsolving skills.
- Ability to work in a fastpaced and teamoriented environment.
- Experienced or willing to work on 24x7 oncall support roaster
- Experience in working with some of these technical platforms or programming languages SQL MS Windows Unix/Linux Oracle Microsoft IIS MS SQL Server Oracle Java ControlM and Scripting
- Knowledge Avaya Unified Communication systems application support
- Good understanding of ITIL 4 methodology
Employment Type
Full Time
