BPO Contract Pricing Payment Senior Manager
BPO Contract Pricing Payment Senior Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Vendor Contract & Pricing Manager will lead the endtoend management of outsourced service provider partnerships. This role involves drafting negotiating and managing contracts overseeing pricing and budgets monitoring performance against key metrics and fostering seamless collaboration between internal teams and BPO partners. The ideal candidate will ensure adherence to service level agreements (SLAs) drive continuous improvement and mitigate risks while resolving issues to maintain exceptional service standards.
Key Responsibilities:
Draft negotiate and manage contracts with BPO partners ensuring clarity on terms including SLAs penalties bonuses and compliance requirements.
Analyze and approve pricing models for outsourced services balancing cost efficiency with financial objectives.
Develop and implement frameworks to evaluate BPO performance against contractual KPIs driving accountability and fostering continuous improvement.
Act as a liaison between internal teams and BPO vendors to ensure seamless communication and alignment on goals expectations and service quality.
Identify and mitigate risks related to vendor performance and contract breaches while managing escalations to uphold service standards.
Qualifications :
Minimum 7 years of proven experience managing outsourced service providers (BPOs) with proven expertise in vendor management and contract negotiations.
Strong understanding of SLA frameworks including penalties bonuses and performance metrics and the ability to manage contracts effectively.
Proficient in analyzing pricing models and financial impacts while ensuring cost efficiency.
Excellent communication and negotiation abilities with the capacity to influence internal stakeholders and external partners.
Knowledge of customer service operations including KPI management and performance tracking with the ability to drive service improvements.
Strong risk mitigation skills with experience resolving escalations and ensuring adherence to service quality standards.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
