Field Operations Manager Saskatoon
Field Operations Manager Saskatoon
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Job Description
The primary responsibility of this position is to direct all aspects of the Operations of the Service Business in a specified location and /or multiple locations across a Territory. Achieve the profitable growth by Operational excellence while delivering to our customers the best experience possible. This position reports to the Territory Operation Manager or/as applicable.
Geographical area of responsibility: As defined by offer letter/Territory coverage.
The specific responsibilities for this position may include but not limited to:
- Oversee the execution of the Safety policies and program by providing leadership in safe work practices. Organize document and report monthly safety meetings. Approve POWRAs while maintaining all safetyrelated documentation per company guidelines/PPE.
- Supervise and Manage all aspects of the daily operations by supporting the field operatives (technicians) and coordinating with staff operatives (Service maintenance and technical coordinators etc) to support all service calls inspections and repairs business.
- Plan/assign/manage field labor hours to maximize profitability and productivity (95%)
- Review margin and manage WIP performance of service jobs to ensure accurate execution within estimated labor hours and costs etc. Analyze and report to management any significant deviations from original job plans or scope of work changes.
- Support and lead schedule of Inspections and Repairs.
- Respond and Support to emergencies as needed.
- Provide technical guidance to customers and technicians to support or facilitate contact with appropriate resources to support the need.
- Responsible to ensure field operatives perform their safety and visit review and coordinate with inside Sales staff in the Service Review. Coach field operatives to execute the reviews.
- Promote leads brought in by field operatives (technicians and inspectors). Take appropriate actions/quote emergencies to ensure quick response/coordinate with Inside sales.
- Resolve customer complaints within established guidelines to the satisfaction of the customer and in the best interest of the company. Any unresolved issues should be quickly elevated to the next level of management for prompt resolution.
- Collect warranty information monitor and report any potential warranty or credit requests to the TOM prior to authorizing work. Communicate status with customer and authorize work/PO as appropriate following established guidelines.
- Assist the TOM in establishing training needs and requirements for all field operatives.
- Oversee larger repairs and projects to ensure successful completion.
- Review and approve technicians time in MM4 and WP as submitted daily for completeness accuracy allocation to the correct job numbers and compliance with company policy.
- Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order.
- Assist the TOM with conducting spot inspections and audits of the service technicians equipment and vehicles and record the results.
- Oversee invoicing weekly to meet company sales targets and continuously maintain the open orders report ensuring that the open orders report reflects the current status of active service work.
- Ensure oncall and 24hour response is available or negotiate other agreeable actions with customers.
- Monitor the credit control list and assist in collection efforts of problem accounts as needed. Consult district staff prior to delivery of services or materials to accounts outstanding for over 60 days.
- Responsible for all miscellaneous activities within the branch such as shipping/receiving shop cleanliness equipment/building maintenance answering Service calls.
- Other duties as assigned by supervisor.
Qualifications :
A university or technologist degree with major relevance to the positions purpose is preferred however prior equivalent experience and training will be considered in lieu of formal degree. three (3) years min. experience as a Manager in service related operations. Must have demonstrated leadership skills welldeveloped people skills an understanding of mechanical and electrical principles good written and verbal communication skills and good PC skills. Prior experience with cranes and industrial Service is a plus. Must have and maintain a good driving record. Must be willing and able to travel for different locations.
Additional Information :
What were offering inreturn:
- Company vehicle
- RRSP Match
- Standard Benefits (Dental Vision and Medical)
- Profit Sharing
- Paid Holidays/Vacation
- Personal Emergency Leaves
- Learning Development Programs
- Flexible Hours
- Short & Long term Disability Plans
How to Reach Us
If you dont meet the desired criteria 100% and your resume looks like an experiment Dont worry! Life experience is also important so show us what you can do.
Please send us your meaningful application documents online.
Grow your career with Konecranes and discover exciting opportunities while doing the work you love!
Konecranes moves what matters. Konecranes is a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way. Thats why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs.
Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.
Konecranes Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
