Front Office Manager - Fairmont Gold
Front Office Manager - Fairmont Gold
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Job Description
Fairmont Gold is an elevated hotel within a hotel experience offering personalized luxury with exclusive amenities such as a private reception and guest lounge. Designed for discerning travelers it delivers exceptional service through a dedicated and highly skilled team.
As Fairmont Gold Manager you will be the driving force behind this elite experience ensuring seamless operations exceptional guest service and collaboration across departments. A natural leader and strategic thinker you will anticipate guest needs foster meaningful relationships and uphold the highest standards of luxury hospitality.
Reporting to the Director of Front Office you will oversee all aspects of Fairmont Gold from reservations to service creating unforgettable stays for our most valued guests.
Competitive Salary: $73000 $75000 gross annually based on previous experience & education.
What you will be doing:
- Oversee daily Fairmont Gold operations ensuring exceptional guest satisfaction and adherence to Fairmont standards.
- Manage Fairmont Gold reservations guest requests and room inventory using revenue management strategies.
- Build strong relationships with Front Office Housekeeping and other departments to enhance the Fairmont Gold experience.
- Lead and support Fairmont Gold colleagues fostering a culture of service excellence and continuous improvement.
- Maintain financial accountability resolve guest concerns and implement initiatives that enhance guest experiences.
Qualifications :
Your experience and skills include:
- Must have an entrepreneurial spirit
- Must be passionate about guest service relentless in creating wow experiences
- Must be an innovator with the mindset of constantly analyzing our product and services
- Must be able to inspire a team to achieve the ultimate luxury experience
- Impeccable presentation
- A minimum or 2 years 4diamond hotel front office operations experience an asset
- Familiarization with Forbes Auditing process and standards
- Must have a proven record of exceeding guest expectations and commitment to guest service
- Excellent leadership written and verbal communication and interpersonal skills
- Selfmotivating with the initiative and ability to complete projects and tasks in a timely manner
- Great organizations skills with a proven ability to work under pressure
- An operations knowledge of Property Manager and Microsoft Office Suite an asset
- Diploma or Degree in Hospitality Management is an asset
- Knowledge of a second language and its application in the hotel/hospitality industry an asset
Additional Information :
Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Job Perks & Benefits:
- Subsidized staff accommodation provided onsite for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $4/meal)
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health Orthodontics Fertility and Gender Affirmation for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5 of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties worldwide
- Access to the Mountain Explorer Travel Program exclusive room rates for colleagues which includes 50 off all food & beverage when staying at Fairmont Resorts in Lake Louise Jasper & Whistler
- Discounts while using our resorts Food & Beverage Outlets Fitness Centre Spa and Fairmont Banff Springs Golf Courses
APPLY TODAY: Whether youre just launching your career or looking for a new adventure we invite you to visit ;to learn more about Fairmont Banff Springs and the extraordinary opportunities that exist within our resort!
We encourage you to let us know if you require any accommodations through the application or recruitment process and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact in confidence:
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
